Head of C2B Transactional Marketplace (d/f/m)

mobile.de is Germany’s leading digital marketplace for vehicles. Every month, millions of people use our platform to make important decisions about buying and selling vehicles.

We are now looking for a Head of C2B Marketplace & Transactions to lead an important consumer-to-business service within our automotive ecosystem.
In this role, you will take end-to-end responsibility for the commercial development and operational performance of the business. You will shape the growth agenda, improve the customer and partner experience, and bring together teams across Product, Tech, Operations, Analytics, and Sales to deliver measurable results.
This is a senior operating role for someone who enjoys working at the intersection of marketplace dynamics, automotive commerce, digital products, and commercial execution. You will have the scope to shape priorities, make meaningful trade-offs, and build the operating model required for the next phase of growth.

Why this role matters

The business connects private vehicle sellers with professional automotive partners through a convenient digital experience.
Your work will help make vehicle selling:

• Easier and more transparent for consumers
• More efficient and valuable for professional partners
• More scalable through technology, data, and strong operating processes
• Better connected across product, commercial, and operational teams

Building on a successful foundation from the past, you will join at a pivotal point to significantly adjust and accelerate the business. 
About the team
You will report to the Director Transactions Businesses and work closely with senior colleagues across Product, Tech, Operations, Analytics, Sales, Finance, and other central functions.
This is a highly collaborative role. You will have commercial authority and a broad mandate, while achieving results through influence, alignment, and clear prioritisation across functions.
Job requirements

What You Bring

• 8+ years of experience in a commercial, general-management, marketplace, automotive, e-commerce, mobility, or transaction-focused role.
• A proven track record of improving business performance through metrics such as revenue, margin, contribution, unit economics, conversion, pricing, partner performance, or P&L.
• Experience building, scaling, or operating a two-sided marketplace, automotive platform, dealer network, vehicle retail business, or comparable transaction-led digital model.
• Experience managing the interaction between customer demand, partner supply, liquidity, quality, conversion, and commercial performance.
• Strong commercial judgement and the ability to make trade-offs between growth, profitability, customer experience, and operational quality.
• A proven ability to turn strategy into execution through clear priorities, operating plans, KPI routines, and accountable delivery.
• Strong analytical capability, including the ability to challenge forecasts, understand performance drivers, and make decisions under uncertainty.
• Experience leading complex initiatives across Product, Tech, Operations, Analytics, and Sales without relying solely on formal reporting lines.
• Confidence communicating with senior stakeholders through clear, concise, and data-backed narratives.
• Fluent English is required. German is a strong advantage, but not a must-have.
• We welcome applications from candidates based elsewhere in the EU who are open to working with mobile.de and the Berlin team.

Job responsibilities
What you will do

Lead the business

• Own the commercial development and operating performance of the business.
• Translate growth ambitions into clear priorities, operating plans, and measurable outcomes.
• Steer revenue, margin, contribution, unit economics, and operational performance (for both; consumer and dealer operations).
• Balance growth, customer experience, partner value, quality, and efficiency.
• Make timely decisions in a changing and sometimes ambiguous environment.

Build the performance engine

• Define the most important metrics across growth, conversion, revenue, efficiency, customer experience, quality, and partner performance.
• Establish clear performance routines and ensure that teams focus on outcomes.
• Partner with FP&A and Analytics to improve forecasting and decision-making.
• Identify the underlying drivers of performance, including customer behaviour, conversion, pricing, partner participation, operational capacity, quality, and seasonality.
• Turn analysis into clear actions, priorities, and investment recommendations.

Scale the customer and partner proposition

• Shape the growth strategy and identify the highest-impact opportunities.
• Improve the experience for private sellers and professional automotive partners.
• Strengthen the partner proposition and support a healthy, high-quality partner network.
• Develop scalable processes across customer, partner, commercial, and operational activities.
• Monitor market developments, customer needs, partner feedback, and competitive dynamics.
• Identify and lead partnerships that improve the value proposition and support sustainable growth.

Lead across functions

• Provide clear commercial direction to teams across Product, Tech, Operations, Analytics, and Sales.
• Align stakeholders around shared goals, transparent trade-offs, and clear success measures.
• Build trusted working relationships and create a high-performing cross-functional environment.
• Ensure that initiatives are grounded in customer value, commercial impact, and operational reality.
• Communicate progress, risks, decisions, and recommendations to senior leadership through concise, data-backed narratives.

Benefits

Working at mobile.de comes with its perks! Enjoy the following benefits (some of many):

• Rewards: competitive base salary and participation in the company’s incentive programs.

• Plan for the Future: On top of the statutory retirement insurance, we offer a competitive company pension scheme.

• Team-Building: Regular team and company events offer the opportunity to network and learn from each other.

• Learning & Development: Keep growing with access to coaching, learning platforms and resources.

• Mobility: Stay mobile with a monthly transportation allowance.

• Enjoy working: Our well‑equipped office supports focused work and teamwork -  plus inviting social zones where colleagues can relax and connect

• Flexible working: a hybrid approach with the option to work abroad for a set number of days per year.

• Wellbeing: confidential employee assistance and support services available to employees and their immediate families.

• Family support:  enhanced parental leave and family‑friendly policies to support all parents and careers.

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.

Embracing AI: We're at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team to explore and apply AI in meaningful ways for the company and themselves.

Growth and Development: We are a global organisation who truly believes in growing our people. To support this we offer lots of development and training opportunities and provide a budget for our team members.

Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).

mobile.de is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

(*Source: mobile.de Google Analytics Tracking, average per month January to December 2025)