Head of Business Operations

Trident Trust Company (BVI) Ltd.

Head of Business Operations

The Role

Trident Trust, a leading corporate services provider in the British Virgin Islands (BVI), is seeking an experienced and dynamic executive to oversee the leadership and management of the business. This senior role requires a highly skilled professional with extensive knowledge of the BVI regulatory environment and robust operational management experience. The ability to collaborate with teams across multiple international offices to ensure efficiency, profitability, and results will be essential.

The successful candidate will play a crucial role in strategic management and report directly to the Managing Director. Due to the nature of our business, the role demands a strong understanding and application of corporate and fiduciary services. The ideal candidate will possess in-depth knowledge and experience in emerging areas, products, and risks, including sanctions, virtual assets, FATCA, and CRS.

This role requires a minimum of 10 years of leadership experience and a proven track record of mentoring and developing talent.

Responsibilities

• Support the Managing Director in the overall management and strategic development of the corporate services and fiduciary business. Lead ongoing strategic initiatives of the corporate and fiduciary business lines in collaboration with the MD.
• Work with local and regional senior leadership teams, as appropriate, to lead the business transformation, ensuring it aligns with the evolving regulatory framework and business offerings, and is well-positioned to meet these challenges.
• Ensure that new and ongoing projects are properly documented, managed, and delivered to achieve strategic goals.
• Set challenging yet achievable key performance indicators for the company's various teams to foster growth and safeguard the business.
• Engage all staff through effective leadership to deliver the company's business plan.
• Manage intra-group arrangements to ensure they comply with each country's regulatory and operational requirements, including business continuity testing.
• Assist in managing corporate structures and oversee trust administration matters as needed.
• Be prepared, if called upon, to offer senior-level guidance to staff on complex registry filings, including resolving rejected filings through the VIRRGIN platform.
• Collaborate closely with compliance and operational teams to uphold high regulatory and governance standards.
• When required, engage with and maintain relationships with key clients, both internally and externally.
• Act as a point of escalation for incidents or complaints.
• Extract, analyse, and interpret operational and financial data to prepare reports for management and the Board.
• Review and analyse financial statements to support internal reporting and risk management.
• Generate management reports for the Board and senior team, detailing progress on projects.
• Work with the wider management team, as needed, to develop training programmes covering technical and personal skills.
• Empower and motivate all employees by embodying the company's values and fostering its culture, ensuring staff demonstrate these values.

Experience and Skills

• Minimum of ten years' experience in a senior leadership role at an executive level within the financial services and customer relations industry, with a proven track record of success.
• Graduate or postgraduate qualification in law, accounting, finance, business, or another relevant field.
• Expert knowledge of the VIRRGIN Registry System.
• Strong understanding of BVI corporate, AML, regulatory, and financial services legislation, and how this translates operationally to a business.
• Working knowledge of trusts and fiduciary arrangements.
• Ability to understand and analyse financial and operational performance metrics.
• Excellent communication and leadership skills, with a proven record of talent development.
• Exceptional organisational and project management skills, given the high volume of work.
• Analytical and problem-solving abilities.
• Results-driven with a clear track record of meeting targets and deadlines.
• Ability to galvanise support from stakeholders across multiple international offices.

In addition to the above essential duties and responsibilities, this role includes other duties as assigned. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties. This job description does not constitute a written or implied contract of employment.

 What We Offer

• A senior leadership position within a respected corporate services company with an international presence.
• The chance to influence business standards and develop the team.
• Competitive remuneration package including insurance, pension, and other benefits.
• Training and educational opportunities to stay current.
• Flexible working arrangements may be considered.
• A diverse and multicultural working environment.