Head of Business Operations - Tech Ops

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Head of Business Operations - Technology Operations

The Business Operations role is a unique opportunity to work closely with the senior leadership team in shaping the rhythm of business, portfolio planning, and the operating mechanics that drive execution across enterprise technology operations. You will own the system by which work is prioritized, resourced, measured, and communicated, providing operational leverage across the CTOO portfolio and ensuring alignment with broader enterprise priorities.

What You'll Do

Operating Cadence & Strategic Planning

• Act as a key advisor to the CTOO in decision-making, managing priorities and portfolios to ensure alignment with strategic objectives.
• Identify and prioritize strategic programs to improve delivery, efficiency, and risk posture across the CTOO Office.

Demand & Capacity Management

• Operate a single intake path for inbound work requests; triage, size, prioritize, and route against available capacity.
• Own workforce and capacity planning across headcount and contractor mix, including allocation across value streams and forecasting of supply against committed and pipeline demand.
• Surface capacity constraints and trade-off recommendations to leadership before they become escalations.

Financial Management

• Own the functional budget: forecast accuracy, OPEX and CAPEX tracking, and variance explanation in partnership with FP&A.
• Support headcount planning, resource allocation, and cost transparency, ensuring the CTOO's priorities are met within financial constraints.

Strategic Sourcing & Vendor Management

• Manage contract lifecycle, renewals, and rate cards; drive vendor performance reviews against agreed outcomes.
• Identify spend consolidation and rationalization opportunities across overlapping vendors and tooling.

Performance Management

• Define and maintain the KPI and OKR framework, scorecards, and dashboards for the function, including the data hygiene required to make them trustworthy.
• Interpret operational and financial data to identify trends and inform decisions — insight and recommendation, not status reporting.

Portfolio & Program Oversight

• Maintain an investment-level view of initiatives, including dependencies, risks, and benefit realization.

Process & Continuous Improvement

• Standardize, document, and automate recurring processes; identify and retire low-value work.
• Partner with teams to manage resistance and promote engagement during periods of change.

Stakeholder Management

• Prepare briefings, decision packages, and presentations for leadership meetings at all levels, up to and including the Board of Directors.
• Partner with business unit leaders on demand intake, prioritization, and shared initiative planning.

Governance & Risk Interlock

• Ensure policy adherence and reporting readiness across the function.
• Coordinate with Enterprise Risk Management on risk reporting, remediation tracking, and governance forum inputs.

What You'll Bring

• Proven experience in a business operations or strategy and operations leadership role, preferably in a fast-paced or high-growth technology environment.
• Deep understanding of business operations, financial metrics, and performance drivers in a technology company, including budgeting, forecasting, and resource allocation.
• Demonstrated ownership of demand and capacity management mechanics — intake, prioritization, and allocation across competing priorities.
• Strong analytical capability: able to interpret data, identify trends, and translate insight into operational decisions.
• Executive communication skills — able to compress ambiguity into a one-page recommendation for senior leaders and stand behind it.
• Ability to lead cross-functional teams and influence without authority, including holding senior peers to commitments.
• Experience handling sensitive and confidential information with discretion.

Qualifications

• Bachelor's degree in Business Administration, Management, Information Technology, or a related field; MBA preferred.
• 12+ years in a leadership or operational role, with a minimum of 5 years working closely with C-level executives in technology companies.
• Direct experience supporting an information technology, cybersecurity, or technology infrastructure organization.
• Demonstrated ownership of a multi-million dollar operating budget and vendor portfolio.
• Proven track record driving cross-functional initiatives across Product, Engineering, Sales, and Marketing to successful completion.
• Experience operating in a global, matrixed enterprise environment.

Preferred

• Working knowledge of cloud services commercial models — consumption-based pricing, reserved capacity, committed spend agreements, and cloud cost optimization (FinOps).
• Familiarity with AI and LLM consumption economics, including token-based pricing models and cost-per-workload forecasting.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].