1. Strategy & Transformation
- Define and drive the Business Enablement strategy aligned to company growth objectives
- Lead strategic initiatives such as process transformation, digital enablement, and operational scaling
- Translate business strategy into execution frameworks, governance models, and roadmaps
2. End-to-End Process Ownership
- Own and optimize end-to-end business processes (e.g., onboarding, billing, service delivery, client lifecycle)
- Establish standardized operating models across regions (Africa / Middle East)
- Ensure process harmonization and scalability across markets
3. Data, Reporting & Performance Management
- Define KPIs and dashboards across key areas (sales, onboarding, revenue, operations)
- Provide leadership with data-driven insights for decision-making
- Drive performance tracking and continuous improvement across business units
4. Governance, Risk & Compliance Alignment
- Establish strong governance frameworks across enablement functions
- Ensure alignment with risk, compliance, and regulatory requirements (payments / PCI environment)
- Maintain policies, SOPs, and controls supporting audit readiness
5. Technology & Tools Enablement
- Own and drive adoption of key platforms (e.g., CRM, reporting tools, operational systems)
- Work with Technology teams to define system enhancements and automation opportunities
- Ensure data integrity and consistent usage across markets
6. Stakeholder & Cross-Functional Leadership
- Partner with Sales, Product, Finance, Risk, and Technology leaders
- Influence senior stakeholders and drive alignment in a matrix organization
- Act as a central coordination point across regions and functions
7. Operational Excellence & Continuous Improvement
- Lead automation and efficiency initiatives to reduce manual work
- Introduce best practices, benchmarks, and process optimization frameworks
- Drive culture of continuous improvement across teams.
Qualifications
- 10+ years experience in business enablement, operations, strategy, or transformation roles
- Strong experience in payments, fintech, banking, or telecom environments
- Proven leadership experience across multi-country / regional roles
- Demonstrated track record of driving transformation and operational improvement
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What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
