Head of Business Data & Technology Management (MD) - Markets COO, London

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London, England, GBR
In-Office
Expert/Leader
Fintech • Financial Services
The Role
Senior Markets leader accountable for Markets data strategy, governance, platform development, and technology demand management. Ensures data quality, accessibility, regulatory compliance, and alignment between Markets, Technology, and Data teams. Sponsors roadmaps, prioritises technology investment, oversees delivery, and leads a team of business data and technology advisors.
Summary Generated by Built In

Head of Business Data & Technology Management

Division: Markets
Reports to: Chief Operating Officer, Markets
Location: London / New York

Role Overview

The Head of Business Data & Technology Management is a senior Markets leadership role responsible for shaping and governing the business's data and technology agenda.

As the primary operational interface between the Markets, Technology and Data organisations, this role will responsible for the integrated agendas of managing the technology demand and delivery lifecycle on behalf of the business, and establishing a robust data plan that supports governance, regulatory obligations, and positioning our data as a strategic asset.

Key Responsibilities

Data Strategy & Governance

  • Establish and enhance frameworks for data quality, ownership, lineage, controls, and regulatory readiness.
  • Implement internal consistency and accessibility standards for Markets-specific datasets, improving accessibility and scalability.
  • Ensure Markets data is structured and governed to support both regulatory requirements and business intelligence.
  • Own the Markets response to regulatory data requests, audits, and internal data inquiries.
  • Partner with Enterprise Data, Risk, Compliance and other functions to maintain a robust and future AI-ready data environment.

Data Enablement & Business Advisory

  • Identify, enhance, and expand Markets data assets by improving existing datasets, uncovering new sources of valuable data, and increasing accessibility and usability across the business.
  • Drive the development of metadata, documentation, taxonomies, schemas, and standards that improve discoverability, governance, interoperability, and AI readiness.
  • Act as a strategic advisor to Markets leadership on data-related opportunities and challenges, translating business requirements into effective data and technology solutions.
  • Support teams responsible for data distribution and commercialisation by serving as a bridge between business stakeholders and Technology, helping shape and deliver the capabilities required for success.
  • Serve as Markets' central point of expertise on data strategy and architecture, promoting data reuse, consistency, and scalable solutions across businesses and functions.

Technology Strategy, Roadmaps & Delivery

  • Act as the central coordinator for Markets technology demand, consolidating requests across business lines into a single prioritised view.
  • Help business leaders define and maintain technology roadmaps aligned to strategic objectives.
  • Ensure technology proposals are supported by clear business requirements, benefits, dependencies, and success measures.
  • Challenge assumptions, timelines, and resource plans to promote transparency and accountability in our technology requests.
  • Serve as the primary business interface to Technology, providing oversight of key delivery commitments, milestones, risks, and escalations.

Leadership & Governance

  • Lead the Business Data & Technology Management function.
  • Establish governance, reporting, and decision-making frameworks across data and technology initiatives.
  • Represent Markets in firmwide technology, data, and governance forums.
  • Foster a culture of accountability, collaboration, innovation, and execution excellence.

Qualifications & Experience

  • Significant leadership experience within a global Markets or investment banking environment.
  • Strong understanding of Markets businesses, products, and operating models.
  • Technical capabilities around data querying and database management
  • Experience leading data governance, data quality, and regulatory data initiatives.
  • Strong understanding of technology prioritisation, roadmap management, and business engagement.
  • Proven ability to influence senior stakeholders across business, technology, data, and control functions.
  • Exceptional communication, strategic thinking, and stakeholder management skills.

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Job Family Group: Business Strategy, Management & Administration

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Job Family:Business Execution & Administration

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Time Type:Full time

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Most Relevant Skills Please see the requirements listed above.

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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Skills Required

  • Proven experience defining and leading enterprise data strategy and governance
  • Experience building or sponsoring scalable data platforms and data architectures
  • Strong track record managing technology demand, roadmaps, and prioritisation
  • Experience partnering with Risk, Compliance, Finance, and Enterprise Data teams
  • Experience handling regulatory data requests and audit interactions
  • Leadership experience building and managing high-performing advisory teams
  • Senior stakeholder management and ability to act as primary interface to Technology leadership
  • Ability to develop robust business cases and articulate benefits, priorities, and dependencies

Citi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.

  • Healthcare Strength Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
  • Retirement Support Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
  • Wellbeing & Lifestyle Benefits Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.

Citi Insights

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Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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