Head of Analytics

| San Francisco, CA +80 more | Remote
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SUPERHUMAN 👉

  • The fastest email experience in the world
  • Loved and adored: see what our customers say

Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

This is a hands-on leadership role focused on driving our product and business forward. You'll lead the analytics organization, helping to deepen our understanding of our customers, deliver insights, and promote a data-informed culture across the entirety of Superhuman.

ROLE 👩🏽‍💻👨‍💻Outcomes

  • Outcome #1: Rapidly and consistently deliver high-quality insights to our broader leadership team to deepen our understanding of our customers and inform our strategy
    • Build out the roadmap, vision, and strategy for Analytics.
    • Work cross-functionally across leadership with key stakeholders including Customer, Growth, Marketing, Product, and Sales.
    • Identify tradeoffs between short and medium-term investments while driving just the right amount of scale for our Analytics Tooling and Infrastructure.
  • Outcome #2: Bring ROI and/or measurement to our plans to accelerate learning and help us easily identify the 10x levers from the 1x levers
    • Partner with leaders to help us identify the 10x opportunities to help us maximize our impact on both our customer experience and our growth.
    • Deeply understand and cascade understanding of business levers such that we can confidently create bottoms-up plans that we believe will reach our goals.
    • Design the right cadences and share-outs of ROI so we separate signal from noise.
  • Outcome #3: Build and lead a high-performing cross-functional Analytics organization
    • Inspire our team of world-class analysts and data scientists to do the best work of their careers.
    • Hire, coach, and retain a diverse, distributed, and talented team.
    • Lead the organization with coaching, prioritization, clear communication, and modeling Superhuman values.

SOUND LIKE YOU? 🙌Competencies

Our ideal candidate is amazing at:

  • Analytics Roadmapping + Prioritization: Builds and delivers analytics roadmaps that unlock growth, ideally for product-led growth startups, with small and mighty teams.
  • People Management: Develops, hires, and retains high-performing analytics teams.
  • Analytical Chops: Strong hands-on executor of analytics (SQL) and analysis rigor to both drive individual analyses and coach the team on their output.
  • Start-to-Finish ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.
  • Information Synthesis: Synthesizes insights into easily understood takeaways for all levels of audience, especially product analytics to help us understand user behavior, feedback, and impact.
  • Bias for action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
  • Async Communicator. Communicates succinctly and quickly across various mediums (especially slack, notion, and email). Can produce and consume detailed written materials as needed without sacrificing speed.
  • Cares deeply, challenges directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.

This is likely achieved through having 8+ years of professional experience on analytics teams, with 2+ years of experience leading analytics teams.

SALARY INFO 💸

The Head of Analytics role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our starting salaries for this role within US markets range from $218-235k.  The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

BENEFITS 🎁

Taking Care of Your Future 🙏

  • Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
  • Voluntary insurance: short-term disability, long-term disability, and life insurance.
  • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
  • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

  • 13 company holidays, plus your own Care Days, Flexible Holidays and a company-wide Winter Break.
  • Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

  • $3000 per year towards your professional development.
  • Free access to Calm and Taskhuman.
  • Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

  • Custom MacBook Pro.
  • $1000 budget for workstation setup.
  • $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • KubernetesFrameworks
    • Node.jsFrameworks
    • Jetpack ComposeFrameworks
    • ElectronFrameworks
    • Google Cloud (GCP)Frameworks
    • BigQueryDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • RealmDatabases
    • WebSQLDatabases
    • GitHubServices
    • Google CloudServices
    • Swift ConcurrencyServices
    • CurlServices
    • Bugzilla Services
    • MetabaseAnalytics
    • PostgreSQLAnalytics
    • dbtAnalytics
    • CensusAnalytics
    • FivetranAnalytics
    • Salesforce Analytics CloudAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • LinearDesign
    • ScreenFlowDesign
    • WhimsicalDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • LinearManagement
    • AirtableCRM
    • SuperhumanEmail

An Insider's view of Superhuman

What's something quirky about your company?

One of our company values is to create delight and we love to do this for one another by sending each other funny items in the mail. We've sent everything from trophies for the best impression to a pound of turkish delight inspired by a customer! The sillier the better.

Kristen Hayward

Head of People

What kinds of technical challenges do you and your team face?

Superhuman is the outcome of an incredible team coming together to push the limits and solve complex problems. Our data layer is complex and unique, allowing us to work across the stack and in all development areas (truly a cross-collaboration experience). On top of that, you get to build a product you use daily and change our customers' lives.

Kevin Belter

Senior Mobile Engineering Manager

How has your career grown since starting at the company?

I interned at Superhuman and enjoyed the experience so much that I joined them full-time. There are a lot of smart and helpful people that I've learned from here. The focus on quality and intentionality has made me a better engineer. It is an excellent place to work and grow.

Aditya

Backend Engineer

How does the company support your career growth?

I've had the chance to work across teams and projects at Superhuman and ultimately was able to grow into a new role. I love the culture here –– I'm always learning, working holistically with all other teams, and encouraged/supported to try new things!

Nico Berger

QA Engineer

What are Superhuman Perks + Benefits

Superhuman Benefits Overview

Taking Care of Your Future ?
- Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
- Voluntary insurance: short-term disability, long-term disability, and life insurance.
- 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
- Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools

Generous Time Off ?
- Take as much vacation as you like!
- 10 additional company holidays, plus your own Care Day and Winter Break.
- Flexible parental leave.

Investing in Your Growth ✍️
- $3000 per year towards your professional development.
- Allyship education program to help build your best self.

Setting You Up For Success ??‍???‍?
- Custom MacBook Pro.
- $1000 budget for workstation setup.
- $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
We offer a completely flexible schedule outside of our core hours (10 am-2 pm PT). We encourage our team to use their PTO & work where they are most comfortable!
Remote work program
Superhuman is a remote-first employer and does not require visiting our HQ in San Francisco. However, our HQ is always open for anyone who wants to! Any company onsite travel is reimbursed.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
The Superhuman Management team is dedicated to a D&I Hiring Process. We work to eliminate any bias and continuously strive to better our initiatives in any way we can!
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
We utilize numerous Under-Represented Group and D&I Job Board platforms to ensure we are accessible to anyone interested!
Hiring practices that promote diversity
The hiring team is dedicated to creating an unbiased and inclusive hiring process. In addition, we partner with management to set diversity slate commitments and provide inclusivity training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Superhuman's FSA helps employees cover commuter costs, dependent care, and out-of-pocket healthcare expenses.
Disability insurance
Dental insurance
100% coverage for you & 75% coverage for all your dependents.
Vision insurance
100% coverage for you & 75% coverage for all your dependents.
Health insurance
100% coverage for you & 75% coverage for all your dependents.
Life insurance
Wellness programs
Taskhuman, Calm,
Mental health benefits
100% Covered Health Insurance Unlimited Mental Health Days
Financial & Retirement
401(K)
401(K) matching
Superhuman will match 75 cents per dollar, up to 4% of your salary!
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We offer 12 weeks of paid parental leave for all journeys to parenthood with the flexibility to use it however it works for your family!
Family medical leave
Restricted work hours
We encourage everyone to be available during core work hours from 10 am-2 pm PT. Alternative work hours are available when traveling!
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free daily meals
$260/month for lunches, coffee, and team meetups! We use Brex, so the stipend is easily usable with your own personal debit card.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Check out our Superhuman Puppers! https://superhuman.com/puppers
Home-office stipend for remote employees
$3000 budget for workstation setup
Professional Development Benefits
Job training & conferences
$3000 per year towards your professional development! We use Brex, so the stipend is easily usable with your own personal debit card.
Lunch and learns
Promote from within
Continuing education stipend
$3000 per year towards your professional development! We use Brex, so the stipend is easily usable with your own personal debit card.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
$3000 per year towards your professional development! We use Brex, so the stipend is easily usable with your own personal debit card.

Additional Perks + Benefits

Superhuman is dedicated to its employees! Our benefits are regularly audited with employee surveys to ensure we are providing the benefits most important to you.

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