Head of Analytics, Insights, and Reporting - Homes

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Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

***** We will be running an information call about the role on 10 October at 09:05am – please contact Nadine Daley to receive an invite to this call****

The Analytics, Insights, and Reporting team supports the Homes business by driving strategic decision-making through data excellence and actionable insights. We ensure customer-centric, fair, and sustainable returns through market-leading analytical capabilities.

Want to hear more?

We are offering you the outstanding opportunity to influence the strategic direction of the UK's leading mortgage provider. You will lead the team that underpins our data-driven decision-making and lead transformational change in our analytics and reporting capabilities.

Strategic Leadership and Vision:

• Define and drive the data analytics and insight strategy aligned to business goals, leading the transition to modern insight methods, software tooling and analytical capability.

• Own and deliver the next phase of our insight strategy empowering teams with new ways to create and access insight.

• Work across the Group to harness the best of the Group’s data, insight, tooling and AI capabilities and bring into the Homes strategy.

Data Analysis & Insight Generation:

• Oversee the identification of key trends, patterns, and insights from internal and external data sets.

• Translate insight into clear, compelling narratives and recommendations for executive leadership.

• Ensure insights are timely, relevant, and drive business improvement and innovation.

Reporting & Dashboard Development:

• Lead the creation, automation, and enhancement of reporting tools and dashboards (e.g., using Power BI, Tableau, and new / emerging tools).

• Ensure accuracy, consistency, and reliability of all business reports and KPIs.

• Standardize reporting frameworks across departments and business units.

Team Leadership:

• Lead and mentor a high-performing team through stretching performance objectives, constructive feedback, and coaching.

• Foster a culture of data-driven decision-making across the mortgages business.

About you

We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

We’re looking for:

• Proven experience creating actionable insight that supports strategy development and tactical decision making.

• Experience in leading large-scale transformation projects, proficiency in data engineering, and a strong background in change management.

• Strong people leadership and interpersonal skills – you will inspire and empower an inclusive team, stretch, coach, and develop to improve performance and provide a great team environment.

• Excellent analytical and problem-solving skills.

• Strong communication and presentation abilities.

• Ability to translate complex data into clear, actionable insights.

Competencies:

• Strategy development – Experience in setting short and long-term strategies, and managing execution of projects across the team, effectively prioritizing activity.

• Critical thinking – constantly challenging your own, and your team’s, assumptions to evaluate solutions and determine the best course of action for customers and shareholders.

• Judgment - Clear logical problem solver, able to make robust fact-based recommendations and own decisions.

• An intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks.

About Working for Us

Our focus is ensuring we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

Our commitment to Helping Britain Prosper means that as a colleague you can make a positive impact on customers, businesses, and communities. Together we all help to shape the bank of the future, whilst the scale and reach of our Group means you’ll continue to have opportunities to learn, grow, and develop. We’re focused on creating a values-led culture, and our approach to inclusion and diversity means we all have an opportunity to make a real difference, together.

So, if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.