The Role
Leads engineering for customer-facing agentic AI products from discovery through production. Establishes technical direction, architecture, evaluation frameworks, quality and release standards, data strategies, and responsible AI practices. Manages senior leaders across AI engineering, data science, and software engineering while partnering with Product, Design, Security, Architecture, and external AI providers. Ensures AI products balance accuracy, latency, reliability, safety, privacy, auditability, and cost.
Summary Generated by Built In
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the role
We’re looking for a senior technology leader to lead the engineering of MYOB’s customer-facing AI products and turn our AI strategy into real, scalable customer experiences.
You’ll lead a multidisciplinary team spanning AI engineering, data science and software engineering, partnering closely with Product and Design to take agentic AI products from idea through to production. You’ll set the technical direction for how we build AI at MYOB, with accountability for quality, reliability, safety and cost, while building the engineering capability and talent needed for the next phase of our AI journey.
The team have successfully launched a number of new features in the last 12 months, and this role will help us mature to the next level of velocity and innovation.
Key responsibilities
- Own the engineering of MYOB’s agentic AI products from discovery through to production and ongoing operation, translating product strategy into high-quality customer outcomes.
- Define the target technical state for MYOB’s AI products in partnership with the GM, Architecture and engineering teams, guiding key architecture, platform and investment decisions.
- Establish rigorous evaluation frameworks, quality measures and release criteria, balancing accuracy, latency, reliability, safety and cost across production AI services.
- Define how we source, curate and improve the data that powers our AI, using existing data alongside redesigned product experiences and customer feedback loops to continuously improve AI performance.
- Embed responsible AI into architecture and product design, including appropriate human oversight, informed consent, clear scope of agent actions, auditability, reversibility, privacy and security.
- Lead and coach senior technical leaders across AI engineering, data science and software engineering, building strong engineering practices while partnering across Product, Design, Security, Architecture and external AI partners.
What we're looking for
- You’ve built and operated ML, LLM or AI-powered products in production and bring strong underlying software engineering and architecture capability.
- You’ve led senior technical leaders and multidisciplinary engineering teams, and know how to create clarity, accountability and strong technical cultures across multiple teams.
- You understand agentic systems, LLM architecture and the trade-offs between model quality, latency, cost, reliability and safety.
- You’ve used evaluation frameworks, test datasets, experimentation and production measurement to determine what is ready to ship and continuously improve AI products.
- You understand how data sourcing, curation and enhancement, including signals created through product experiences, can improve AI products and create sustainable competitive advantage.
- You’re equally comfortable partnering with Product and Design, shaping technical strategy and getting into the engineering detail, with experience in responsible AI or regulated environments highly regarded.
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
Skills Required
- Experience building and operating ML, LLM, or AI-powered products in production
- Strong software engineering and architecture capability
- Experience leading senior technical leaders and multidisciplinary engineering teams
- Understanding of agentic systems and LLM architecture
- Understanding of trade-offs among model quality, latency, cost, reliability, and safety
- Experience using evaluation frameworks, test datasets, experimentation, and production measurement for AI products
- Understanding of data sourcing, curation, and enhancement for AI products
- Ability to partner with Product and Design while shaping technical strategy and engineering execution
- Experience with responsible AI or regulated environments
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The Company
What We Do
Whether you're just starting out, or running an established enterprise, you can manage your entire business with MYOB. One business management platform, with all your key workflows – from finance and supply chain to employee and project management – MYOB saves you time and money. Wherever your business is headed, MYOB adapts to meet your changing needs. Whilst providing the visibility and confidence you need to make better, more informed decisions. Unleash your business’s potential, with MYOB.
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