Serval is the AI platform for IT teams — replacing legacy systems like ServiceNow with automation that frees people to focus on meaningful work. Founded in early 2024, Serval is already trusted by innovative companies such as Notion, Perplexity, Vercel, Mercor, Langchain, and Verkada to automate more than 50% of their IT tickets.
Serval "automates the automation," using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. What started as IT automation has expanded into a horizontal automation engine adopted by HR, Finance, Legal, Security, and Engineering teams.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision is to develop a universal workflow automation and enterprise service management platform for all business functions.
We're backed by industry-leading investors, including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and others, and founded by product and engineering leaders from Verkada.
As Head of AI Engineering at Serval, you'll play a pivotal role in shaping the future of our platform. You will be tasked with building foundational parts of our AI platform and your contributions will be key to defining the success of our product.
What You'll DoThis is a senior role with significant ownership. You will partner closely with our CTO to define and implement the foundational AI / ML architecture for Serval and select key technologies for our platform.
You will be responsible for building AI-powered product capabilities and refining them through ongoing evaluation.
Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
Help us deliver on our technical and product roadmap.
Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.
6+ years of experience as an AI / ML focused software engineer.
Experience with applied AI development: You have built new products or systems from the ground up using foundational models.
You have experience creating and fine-tuning new models, then deploying and refining them in production.
Deep appreciation for and commitment to delivering outstanding user experiences.
Exceptional communication skills and a proven ability to work cross-functionally.
Comfortable with the pace and ambiguity of a fast-growing startup environment.
Degree in Computer Science or a related engineering field.
Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.
Early-stage experience at a startup.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Top Skills
What We Do
Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management.
Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.
