You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.
This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance.
Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.We offer:
What we offer:
- Professional development paths to drive career growth
- Career opportunities in an international environment
- Competitive compensation & benefits package
Key Responsibilities:
- Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction
- Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners
- Manage service escalations and ensure high service quality standards
- Collaborate with internal and external stakeholders (Brands, suppliers, HQ) to optimize solutions and profitability
- Define and drive the After-Sales strategy in alignment with corporate goals and market trends
- Develop modernization, upgrade, and value-added service business
- Support Brands in the positioning and execution of After-Sales offerings
- Identify growth opportunities (up-selling, cross-selling) and increase service revenue
- Implement service performance tracking and reporting systems
- Ensure service readiness (training, spare parts, tools) in line with the sales pipeline
Requirements:
- 5+ years’ experience in intralogistics, warehouse automation, mobile automation or a comparable industry.
- Proven leadership experience in project‑led, solutions‑based sales environments.
- Strong background in the after sales business.
- Excellent negotiation skills and customer‑centric mindset.
- Strong analytical and project management capability.
- Degree‑level education in engineering, economics or equivalent industry experience.
- Fluency in Italian is required for the position, as well as in English.
- Willingness to travel nationally and internationally for 50% of time
Workplace: Lainate (Milano) - Italy
Skills Required
- 5+ years' experience in intralogistics, warehouse automation, mobile automation or comparable industry.
- Proven leadership experience in project-led, solutions-based sales environments.
- Strong background in the after sales business.
- Excellent negotiation skills and customer-centric mindset.
- Strong analytical and project management capability.
- Degree-level education in engineering, economics or equivalent industry experience.
- Fluency in Italian and English.
- Willingness to travel nationally and internationally for 50% of time.
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
