Vanguard’s Advice & Wealth Management (AWM) division is building next‑generation digital capabilities that transform how we deliver advice at scale. As the Head of Advisor Capabilities, you will shape the future front‑office experience—combining modern technology, client‑centric design, and deep advisor empathy to elevate how advisors, relationship managers, and service specialists deliver outcomes for millions of households.
You will oversee a product management organization responsible for reimagining the advisor and crew experience across daily workflows and complex planning needs. Your remit spans foundational container and data frameworks, CRM modernization, and hybrid collaboration tools—integrating design systems, multi‑entity data models, alerts and notifications, meeting and communication capabilities, workflow infrastructure, and third‑party technology. Your team will apply outside‑in thinking and modern product practices to build scalable, advisor‑centric platforms that unify documentation, cross‑divisional workflows, pipeline insights, and internal collaboration to support seamless, high‑quality client engagement.
What You’ll Do:
- Define the vision and roadmap for a unified front‑office experience across internal systems and vendor platforms.
- Build scalable capabilities leveraging agentic AI, supergraph architecture, eventing, householding logic, and advanced reporting.
- Drive adoption and measurable improvements in advisor productivity, data quality, digital engagement, and time to advice.
- Lead and develop a high‑performing product organization grounded in experimentation, excellence, and strong risk partnership.
- Influence and collaborate across AWM, including Advice, Wealth Management, Digital & Analytics, Technology, and Controls & Enablement.
What It Takes:
- Proven success transforming advisory front‑office experiences with advisors, relationship managers, and service teams.
- Deep expertise in platform product management, including enterprise‑grade integrations (async, point‑to‑point, ETL, ESB) and vendor ecosystem management.
- Technical fluency across cloud platforms (AWS), data architecture, eventing, supergraph/graph patterns, and applied AI/ML (RAG, agentic workflows).
- A customer‑back mindset with the ability to deliver iterative value within a large enterprise.
- Track record leading multi‑team product organizations and navigating business, technology, legal, risk, and compliance stakeholders.
- Familiarity with advisory workflows, planning, householding, and CRM‑driven supervisory and documentation requirements.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
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What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
