Location: On-site - Virginia, US
About Shufti:
Shufti is a leading provider of AI-powered identity verification solutions. With a global footprint and an expanding client base, we help organisations meet compliance requirements and improve customer onboarding experiences across industries.
Role Overview:
We are seeking an experienced Head of Account Management to lead and grow our global account management function. This is a strategic role focused on customer retention, expansion, and satisfaction. You will manage a team of Account Managers and work cross-functionally to ensure an exceptional customer journey.
Key Responsibilities:
- Lead the global account management team with a focus on growth, retention, and customer satisfaction
- Develop account strategies and playbooks to drive upsell and cross-sell opportunities
- Build and maintain strong, long-lasting client relationships
- Act as a key escalation point and ensure resolution of complex customer issues
- Collaborate with Sales, Product, and Customer Success teams to deliver value
- Monitor key account metrics and provide regular reporting to leadership
Requirements:
- 6+ years of experience in account management, with 2+ years in a leadership role
- Strong B2B SaaS or RegTech/FinTech experience preferred
- Demonstrated success in managing strategic accounts and driving growth
- Excellent leadership, communication, and negotiation skills
- Data-driven mindset and experience with CRM tools
Why Join Us:
- Make a direct impact on revenue and customer success
- Lead a global team in a fast-paced, high-growth environment
- Competitive compensation, remote-first culture, and career advancement opportunities
Top Skills
What We Do
Shufti Pro is an AI-powered digital identity verification solutions provider offering KYC, KYB, and AML services in 200+ countries and territories. It aims to create a secure and safe online marketplace devoid of identity theft and other fraudulent activities
