Head of Account Management

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

We are looking for a Head of  Account Management to join our team in Local Shops and be part of our Quick Commerce growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is
waiting for you.

What’s on Your Plate?

●Monitor and maintain partner performance, order growth, net fail rate and net take rates.
●Responsible for vertical commissions and profitability.
●Produce metrics which provide visibility on the progress of work assignments and team performance.
●Ensure achieving the monthly vertical account management targets.
●Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.
●Monitor, guide and manage the team for optimum performance.
●Collaborate with the team to accomplish all daily tasks on time with a high level of quality.
●Handle communication with the team, live meetings, email correspondence, reporting, etc.
●Assign and monitor the tasks to complete appropriate work assignments.
●Collaborate with the Marketing, Logistics and Finance team to ensure an effective sales cycle and resolve key issues escalated.
●Communicate business performance to key business leaders and stakeholders.
●Lead on new projects, initiatives required across the Local Shops Vertical.

What Did We Order?

●Bachelor’s Degree within Business Administration or any other related field.
●Minimum of 5 years of experience within Sales/ Account Management in E-commerce, Food - tech ,Consultancy or large Multinational FMCG background
●Leadership Skills.
●Negotiation Skills.
●Problem Solving Skills.
●Decision Making Skills.
●Planning and Organizing Skills.
●Ability to meet deadlines and be flexible in working.
●Fluent in English – Arabic would be beneficial.
●Communication skills (Written and Verbal).
●Excel Skills.