Head of Account Management, Global

As the Head of Account Management, Global you will oversee a substantial portion of the company’s revenue by ensuring successful account renewals and driving growth through strategic up-selling and cross-selling initiatives. Working with a diverse client base ranging from small business to large enterprises, you will guide teams to uncover growth opportunities, strengthen customer retention, and ultimately, maximize Net Dollar Retention.

You’ll help us protect honest people online by:  

• Providing strategic leadership to an international team of Account Managers across the USA and EMEA, overseeing their managers to ensure effective team performance and development
• Advocating for the customer voice at the leadership level, ensuring client needs and feedback are integrated into company-wide strategies
• Guiding teams in understanding and anticipating clients’ business objectives to drive the success of key accounts
• Overseeing processes to maintain regular, impactful communication with customers, ensuring satisfaction and strong relationships
• Leading high-level negotiations for contract renewals and expansion opportunities, setting direction and coaching teams on best practices
• Ensuring successful account activation, monitoring customer engagement, and providing guidance on Quarterly Business Reviews for key accounts
• Developing and overseeing the implementation of account strategies that balance client needs with organizational goals, empowering team managers to execute effectively
• Establishing frameworks for collecting client feedback, refining operational processes, and standardizing best practices across regions
• Collaborating with senior leaders in Marketing and Product to drive retention and growth strategies, ensuring alignment with broader business objectives
• Building and strengthening client relationships by promoting innovative solutions through your teams, fostering long-term partnerships
• Owning the overall customer pipeline and renewals strategy, setting targets and holding managers accountable for achieving monthly and quarterly objectives
• Representing the Account Management and Customer Success functions in communications with C-level executives, presenting insights and advocating for strategic priorities
• Driving continuous improvement in the Customer Success division by enhancing processes, emphasizing data-driven decision-making, and fostering a culture of excellence among team leaders

You are the right future Veriffian for the job if you have:

• 7+ years of account management or sales experience in the SaaS space
• 5+ years of experience managing teams of which at least 2 managing managers 
• Experience managing a team carrying $50MM - $100MM ARR 
• Demonstrable experience retaining and expanding accounts
• Strong analytical and problem solving skills
• Ability to multi-task across multiple projects and internal partners
• Track record of exceeding revenue quotas
• Thorough working knowledge of sales tools, including Salesforce.com (Dealhub, Ironclad, Tableau advantageous)

Compensation:  

The base salary for this role is $221,750 - $282,000 USD per year + commission.  Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law

Eligible Locations:  

California, Florida, Georgia, Idaho, Illinois, Massachusetts, Colorado, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. 

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

• Full-remote job within our eligible locations in the USA (please see above)
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• 401(k) matching
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

 We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.