Head of Account Managament (Remote)

Be Part of Our Mission 

Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment. 

Your Career Opportunity 

In this exciting new career opportunity, you’ll be reporting to the Head of Sales Spain & LATAM on full-time hours and working from home remotely.

As a Head of Account Management, you´ll have a direct impact on driving revenue growth and ensuring client satisfaction within our B2B market segment. You will:

• Lead and develop the Account Management team, implement best practices, and drive upselling, cross-selling, and renewal strategies to exceed revenue targets.
• Build and maintain relationships with key clients and stakeholders, ensuring exceptional service, issue resolution, and long-term loyalty.
• Identify growth opportunities, support major deal closures, conduct QBRs, participate in RFPs, and manage fair account distribution.
• Develop strategies to secure renewals, lead negotiations, and address client concerns to maximize retention and satisfaction.
• Maintain an accurate CRM pipeline, deliver timely reports and revenue forecasts, and track budgets against actual results.
• Work closely with Client Success, Marketing, Sales, and Product teams to ensure seamless handovers, aligned strategies, and a collaborative sales culture.

What You'll Offer

• Over 5 years of experience in Account Management, including 2 years leading teams.
• Native Spanish speaker with advanced proficiency in English.
• Strong understanding of the learning ecosystem, digital education tools, and client needs within the EdTech sector.
• Skill at building trust with clients and stakeholders, ensuring long-term partnerships and strategic alignment.
• Proven track record in negotiation, deal-closing, account planning, and consistently exceeding sales targets.
• Proficiency in data analysis, report creation, and turning insights into actionable strategies, with excellent CRM and time management skills.

What We Offer 

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.  

• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. 

• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.  

• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. 

• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures. 

• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply). 

• Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.

Ready to Join Us? 

Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/  

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