Summary
The primary purpose of this position is to provide managerial oversight of administrative staff, including Front Desk Associates, General Clerks, the Customer Service Associate, and Support and Service Request Specialist II positions. The incumbent is responsible for general Housing Choice Voucher (HCV) critical tasks as assigned, including briefings and landlord interface. All activities must support the Housing Authority of the City of Pittsburgh ("HACP" or "Authority") mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned.
Manages administrative staff, including Front Desk Associates, General Clerks, Customer Service Associates, and Support and Service Request Specialist IIs, including assignment, planning, review, and evaluation of work and job performance, as well as workforce planning such as talent acquisition, training and development, and performance management.
Creates and updates reports to track subordinate workflow and deliverables.
Ensures administrative staff adherence to Agency and departmental policies, processes, and procedures.
Acts as a liaison for HACP projects and assists with the development of new initiatives for the HCVP department.
Calendars all meetings for the HCV Department, including securing appropriate meeting rooms, and assists in preparing materials for meetings and presentations.
Researches regulations, creates reports, and facilitates problem-solving efforts through to resolution.
Maintains electronic records and performs analysis when applicable.
Monitors and evaluates workflow and provides viable, timely recommendations in consultation with the immediate manager.
Performs other duties as assigned.
Required Skills
This position requires the incumbent to exhibit the following behavioral skills:
Ability to function well in a high-paced and at times stressful environment.
Strong computer skills in MS Word, Excel, and Google Suite; must have the ability to learn other computer software programs as required by assigned tasks.
Education, Certifications, Licensing, and Experience
Bachelor's Degree or equivalent required and a minimum of 3-5 years of professional experience in an administrative or office management role. An equivalent combination of education and experience may be considered.
Familiar with the Collective Bargaining Agreement process and management adherence of contracts pertaining to union workers.
Must possess a valid driver's license and be insurable under the Authority's plan.
ADA and Other Requirements
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions: Work is performed in indoor and outdoor office environments.
The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Skills Required
- Bachelor’s degree or equivalent
- Three to five years of professional experience in administration or office management
- Familiarity with collective bargaining agreement processes and management adherence to union worker contracts
- Valid driver’s license and insurability under the Authority’s plan
- Strong computer skills in Microsoft Word, Microsoft Excel, and Google Suite
- Ability to learn additional computer software programs as required
- Ability to function effectively in a fast-paced and stressful environment
What We Do
The Housing Authority of the City of Pittsburgh (HACP) is a municipal corporation that provides publicly assisted housing for low-income residents. Its programs include traditional public housing, scattered sites, and Housing Choice Vouchers (Section 8). HACP’s purpose is to develop and make available affordable, safe housing while helping families achieve greater independence. It serves more than 18,000 Pittsburghers across communities throughout the city.
