Job Purpose
The role supports the effective implementation, management and development of HCUK’s Enterprise Risk Management and Enterprise Control and QA Assurance frameworks. This includes supporting business decision‑making, embedding governance and controls, monitoring risks across the organisation, and strengthening the company’s risk and control culture within an FCA‑regulated environment.
Key Accountabilities1. Strategic and Operational Risk Management
- Support the development, operation and enhancement of HCUK’s Enterprise Risk Management and Control Assurance frameworks.
- Assess, monitor, and report on risk and control performance across all business areas.
- Maintain risk, control, policy and QA registers.
- Embed the risk appetite and governance frameworks throughout the organisation.
- Identify, assess and test key controls; perform quality assurance and control testing activity.
- Drive forward the organisation’s risk and control culture.
- Support and deliver risk‑related and strategic projects.
2. Technical Knowledge
- Maintain up‑to‑date awareness of relevant FCA regulations, QA expectations, industry standards and best practice.
- Refine and improve risk policies, procedures, measures, KPIs and operational processes.
- Act as a SME on risk, controls, QA and assurance matters.
3. Communication and Reporting
- Produce high‑quality MI reporting suites, dashboards and committee documentation.
- Support committee and governance forums, including preparation of packs and minute‑taking.
- Maintain effective communication with HCUK departments, internal auditors, OEM partners, SCUK teams and Hyundai Capital Services.
4. Outsourced Oversight
- Support oversight, control testing and performance monitoring of outsourced activities and SCUK‑related processes.
- Review KPI and SLA performance where required.
5. Insight and Continuous improvement
- Contribute to ongoing effectiveness reviews of risk and control measures, processes and departmental performance.
- Recommend and support improvements to enhance governance, compliance and risk mitigation.
6. Risk, Conduct and Compliance
- Identify risks, incidents, breaches and control weaknesses.
- Support oversight of operational and conduct risk, ensuring alignment with FCA requirements and HCUK approach.
7. Responsible use of AI
- Use approved AI tools confidently and effectively to support delivery of role objectives, ensuring outputs are accurate, appropriate, explainable and compliant with company policies, data protection requirements, risk and compliance obligations, and any applicable guidance.
- Proactively maintain and develop AI competency relevant to the role, identifying opportunities to use AI safely and effectively to improve quality, efficiency and decision-making.
8. Other
- Deputise for Head of Enterprise Risk.
- Complete any other duties reasonably requested in line with the role and within the capability of the job holder.
Key Competencies
- Planning: Able to develop operational and project‑level plans; strong organisational skills.
- Communication: Effective written and verbal communication; able to influence and present to senior stakeholders.
- Teamwork: Strong collaboration skills; able to establish strong working relationships with stakeholders, colleagues, and business partners.
- Analytical Skills: Ability to analyse data, processes and controls.
- Time Management: Able to prioritise across multiple workstreams.
Required Experience and Expertise
Given the scope of this position within an FCA-regulated environment, the job holder must have some relevant experience, with additional desirable experience set out below:
Must-have experience
- Some experience in risk, controls, QA, assurance, governance or compliance within a regulated environment.
- Practical experience of working with business processes, controls, policies, procedures, reporting or management information.
- Comfortable engaging with stakeholders and supporting delivery across multiple workstreams.
Desirable experience
- Experience in enterprise-wide risk, controls or QA roles within financial services, with automotive finance experience desirable.
- Knowledge of FCA compliance, conduct risk, Consumer Duty or treating customers fairly requirements.
- Experience with governance frameworks, policy management, control testing, risk mitigation or assurance activity.
- Understanding of operational processes, underwriting, sales channels, outsourcing oversight or financial controls.
- Has the appropriate level of education and preferably qualified or part-qualified or studying towards a recognised risk management qualification.
Other Information
- HCUK employees are currently hybrid working [mixture of home / office]. HCUK’s head office is in Reigate, Surrey. A minimum of two office days per week is required.
- The position may require domestic travel from time to time.
The quickest way to apply for this role is by applying directly through our website: Careers | Join the Team | Hyundai Capital UK
Remuneration Package
- Starting salary of approximately £37,000 - £40,000 dependant on experience and expertise
- Eligible for annual bonus, based on company and individual performance
- 27 days annual leave, plus bank /public holidays, and option to take part in flexible holiday scheme
- Company pension with generous employer contributions
- Eligible for a voluntary benefits allowance of £500 per annum payable as cash or otherwise used as a benefit available on the benefit suite
- Company-sponsored individual private medical insurance following a year’s continuous service
- Benefits to support you and those important to you, such as death in service benefit and income protection
- Voluntary healthcare benefits at discounted rates, including private medical insurance, dental insurance, healthcare cash plan and health
- Employee car scheme (through salary deductions)
- Employee assistance programme
- Inclusive leave and family-friendly policies
- Flexible working opportunities
- Voluntary healthcare benefits available at discounted rates, including private medical insurance, dental insurance, healthcare cash plan and health assessments
- Employee car scheme (through salary deductions)
- Employee assistance programme
- Enhanced family-friendly and leave policies
- Flexible working opportunities
- Click here for more details of our company benefits.
Skills Required
- Some experience in risk, controls, quality assurance, assurance, governance, or compliance within a regulated environment
- Practical experience working with business processes, controls, policies, procedures, reporting, or management information
- Ability to engage with stakeholders and support delivery across multiple workstreams
- Experience in enterprise-wide risk, controls, or quality assurance within financial services
- Automotive finance experience
- Knowledge of FCA compliance, conduct risk, Consumer Duty, or treating customers fairly requirements
- Experience with governance frameworks, policy management, control testing, risk mitigation, or assurance activity
- Understanding of operational processes, underwriting, sales channels, outsourcing oversight, or financial controls
- Appropriate level of education
- Qualified, part-qualified, or studying toward a recognized risk management qualification
Santander Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Santander and has not been reviewed or approved by Santander.
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Retirement Support — A dollar‑for‑dollar 401(k) match up to 6% of eligible pay and immediate vesting are highlighted as core strengths, supporting long‑term savings. This is reinforced by company‑paid disability and life/AD&D coverage that bolster financial security.
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Leave & Time Off Breadth — Paid time off typically ranges from 18–30 days in the U.S. with 11 paid holidays, plus dedicated volunteer and development time; the UK features a minimum of 25 days with buy/sell options. Some roles also use self‑managed PTO, offering additional flexibility depending on team norms.
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Parental & Family Support — U.S. parental benefits include 8 weeks paid for all parents and a total of 16 weeks paid for birth mothers, with flexibility for reduced hours around childbirth. Caregiver leave and dependent‑care programs add further family support.
Santander Insights
What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
