Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
This position is responsible for creating a “Premium” experience for customers through timely onboarding of new customers, support of existing customers, and payroll processing. Maintains flexibility in schedule to accommodate customer’s needs.
Responsibilities:
- Adheres to existing customer centric processes and procedures that drive delivery of premium service.
- Responds timely to customer requests.
- Collects new customer data timely, reconciles wage detail and processes initial payrolls timely where required.
- Communicates feedback on payroll system improvements to Manager.
- Supports processes and procedures to ensure integrity and accountability for SOC-1 compliance.
- Adheres to processes and procedures that are scalable to support rapid growth with high quality.
- Manages assigned customer base daily to ensure services delivered positively impact customers.
- Serves as back up to all other team members for customer inquiries/issues and payroll support.
- Assists Tax department on an as needed basis to ensure timely resolution and filing of tax returns during peak periods.
Qualifications:
- High School Diploma is required.
- Bachelor’s Degree in Accounting or other related field preferred.
- Three to five years of experience in a high growth payroll service bureau operation on-boarding and supporting customers and designing process and procedures.
- Customer service experience in a team environment.
- Effective written and verbal communication skills.
- Effective problem solving/decision making/conflict resolution skills.
- Manages resources to budget and identifies and fulfills staffing needs.
- Possesses broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
- Proficient in design and delivery of concise and clear presentations to a broad audience.
- Demonstrated ability in handling multiple projects; acts as core business unit expert for key company initiatives; facilitate and coordinate testing and information gathering sessions for valuable feedback.
- Proficient use of Microsoft™ Office programs and demonstrated ability to learn other application programs as needed.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Skills Required
- High School Diploma
- Bachelor's Degree in Accounting or a related field
- Three to five years of experience in a high-growth payroll service bureau operation, including customer onboarding and support and process and procedure design
- Customer service experience in a team environment
- Effective written and verbal communication skills
- Problem-solving, decision-making, and conflict-resolution skills
- Ability to manage resources to budget and identify and fulfill staffing needs
- Broad exposure to HR disciplines, including payroll, benefits, taxation, accounting, employment documentation, and HR practices
- Ability to design and deliver concise presentations to broad audiences
- Ability to handle multiple projects and coordinate testing and information-gathering sessions
- Proficiency with Microsoft Office and ability to learn other applications
Insperity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insperity and has not been reviewed or approved by Insperity.
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Affordable Benefits — Affordable Benefits: Healthcare costs are perceived as low relative to coverage breadth and generous plan options, elevating total compensation even when base pay is viewed as only fair.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Generous PTO, paid holidays, and paid volunteer time are included, which meaningfully increase the perceived value of the overall package.
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Retirement Support — Retirement Support: A 401(k) with company match and multiple retirement plan options contribute to a well-rounded total rewards offering.
Insperity Insights
What We Do
For more than 30 years, Insperity® has provided human resources and business solutions that help America's best companies prosper. Click here to learn how.
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