The Role
Manage and grow partner relationships by implementing retention strategies, monitoring satisfaction, identifying upsell opportunities, communicating product promotions, and feeding improvement ideas to Business Development. Travel internationally as required and perform other assigned tasks.
Summary Generated by Built In
The Role:
We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategizing to grow and leverage partnerships that enhance the company’s product offerings and market presence.
Key Responsibilities:
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
- Act as the main contact for Partners, fostering strong relationships through personalised support
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
- Analyse Partners 'behavior to uncover opportunities for upselling and customisation of products and services
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
- Communicate ideas and suggestions for platform improvements to the Business Development teams
- Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
- Undertake any other relevant task as assigned
Main requirements:
- Degree in a business-related field
- Experience in a similar position will be considered an advantage
- Fluent Hausa or Yoruba speaker with excellent oral and written skills in English. Knowledge of Igbo will be considered an advantage.
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target-oriented and resourceful
- Ability to work autonomously and under pressure
- Spending significant time travelling abroad- if required
- Valid work permit
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Bring It to Life – Role-Specific Take-Home Task
All applications will be treated with strict confidentiality!
Skills Required
- Degree in a business-related field
- Experience in a similar position
- Fluent Hausa speaker with excellent oral and written English
- Knowledge of Igbo and Yoruba
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target-oriented and resourceful
- Ability to work autonomously and under pressure
- Willingness to spend significant time travelling abroad if required
- Valid work permit
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
