Woodloch Properties

Harry's Lakeside Scoops Sales Associate

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Hawley, PA, USA

In-Office

Hospitality

The Role

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.
Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

GENERAL PURPOSE OF JOB: Harry’s Lakeside Scoops is an ice cream kiosk on Woodloch’s Resort property. The operation features soft-serve ice cream (cups/cones/sundaes, shakes & floats) along with some Woodloch Novelties (ice cream sandwiches, boomer bites, etc.). HLS provides a service & products that will further enhance the enjoyment and overall experience for our guests.

The HLS Team must demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. The team member is a key employee whose actions/performance have a direct effect on customer experience and the WL’s success. All associates will be hired at a competitive hourly rate and entitled to a portion of the gratuity pool generated at HLS. After a 90 day probationary period, each team member will be evaluated based on performance.

A Scoop’s Associate needs to be upbeat and friendly. The SA will be expected to be able to answer questions about who “Harry” is and the history of WL; the products on the menu and able to make suggestions about what a guest might enjoy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide Woodloch’s friendly customer service by greeting and assisting customers with their orders.
Willingness to learn / Honest / Reliable Team Member / Friendly Attitude
Keep products fresh by following guidelines
Utilize our POS to ring-in sales and accept payment of goods (room charge/credit card/cash).
Provide fast, friendly customer service.
Prepare & serve items on menu accurately (following recipes) and in a timely manner
Maintain the traditions of Woodloch's warm hospitality, sincere care for our guests and each other.
Possess effective communication skills.
Comply with health, safety and hygiene guidelines & regulations.
Be aware of & understand importance of keeping working areas and equipment clean and up to WL standards along with required & monitored testing by the Department of Agriculture.
Awareness and addressing as needed, the surrounding area and exterior of the building (garbage receptacles, wiping tables, picking up trash, addressing spills, etc)
Maintains knowledge of all offerings & products.
Be proficient in basic math.