About the Role:
As a Hardware Test & Support Engineer at AIO, you will play a dual role on our Test Team: validating the reliability and quality of our AI-powered embedded devices, and serving as the primary technical point of contact for our non-technical operations and care teams supporting live restaurant deployments. In this hands-on role, you will work with hardware prototypes, diagnose PCB-level issues, respond to field-raised hardware tickets, and help non-technical staff resolve issues quickly and confidently. You will report to the Senior Hardware Test Engineer and collaborate closely with hardware, firmware, and operations teams.
What will be your responsibilities?
Hardware Testing
• Perform functional, performance, and stress testing on hardware devices and PCB assemblies.
• Assist in diagnosing and debugging PCB-level faults using test equipment (oscilloscopes, multimeters, logic analyzers, etc.).
• Build and maintain data pipelines to collect, process, and visualize test results and production quality metrics.
• Identify trends in test data to surface quality issues early and support root cause analysis.
• Assist in creating and updating test plans and procedures for validating hardware prototypes.
• Document test results, log defects, and collaborate with the team on resolutions.
• Support quality control processes during production runs and participate in audits and inspections.
• Work alongside hardware and firmware engineers to troubleshoot design and performance issues.
Field Support
• Monitor the internal hardware support portal and respond promptly to issues raised by non-technical operations and care teams connected with restaurant deployments.
• Triage incoming tickets classify by device, symptom, and severity and resolve or escalate accordingly.
• Guide non-technical support staff through on-site troubleshooting steps with clear, plain-language instructions.
• Act as the bridge between field-facing teams and hardware engineering, translating technical findings into actionable guidance.
• Identify recurring field issues and surface them to the test team as signals for validation coverage or firmware investigation.
• Maintain a knowledge base of known issues, workarounds, and resolutions to help support staff self-serve on common problems.
• Participate in post-incident reviews to document root cause and prevent repeat escalations.
What are we looking for and what does it require to be the right fit for this role?
Educational Requirements
• Bachelor’s degree in Electrical Engineering or Electronics Engineering is required.
Technical Skills
• Solid foundation in electronics understanding of circuits, PCB design concepts, and embedded systems.
• Basic hands-on experience with PCB debugging and fault diagnosis using standard lab test equipment.
• Working knowledge of Python for scripting or data analysis.
• Familiarity with data analytics concepts parsing logs, plotting trends, identifying anomalies.
• Comfortable using a ticketing or issue-tracking system (e.g. Jira Service Management or equivalent).
• Ability to write clear, plain-language summaries and support communications for a non-technical audience.
• Understanding of hardware validation and testing processes is a plus.
• Exposure to quality assurance methodologies is a plus.
• Familiarity with mechanical dimensional checks and mechanical QC processes is a plus.
Soft Skills
• Curious and detail-oriented you enjoy getting to the root of a problem.
• Strong communication skills able to explain a hardware fault to an engineer and to a restaurant operations manager using different language for each.
• Calm under pressure field issues at live restaurant deployments are time-sensitive; you stay focused and composed.
• Collaborative mindset you work well across hardware, firmware, and non-technical operations teams.
• Self-motivated and eager to learn new tools and technologies.
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That’s why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing, and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.
Skills Required
- Bachelor's degree in Electrical Engineering or Electronics Engineering
- Solid foundation in electronics, circuits, PCB design concepts, and embedded systems
- Basic hands-on experience with PCB debugging and fault diagnosis using lab test equipment (oscilloscopes, multimeters, logic analyzers)
- Working knowledge of Python for scripting or data analysis
- Familiarity with data analytics concepts: parsing logs, plotting trends, identifying anomalies
- Comfortable using ticketing or issue-tracking systems (e.g., Jira Service Management)
- Ability to write clear, plain-language summaries and support communications for non-technical audiences
- Understanding of hardware validation and testing processes
- Exposure to quality assurance methodologies
- Familiarity with mechanical dimensional checks and mechanical QC processes
What We Do
AIO is founded on the belief that every restaurant deserves technology that unifies all they need to run and grow their business in one intelligent platform. No more juggling multiple apps. No more hidden fees. No more guesswork. As longtime restaurant operators and tech innovators, the AIO team witnessed countless owners trapped by scattered systems and outdated processes often at the expense of guest experience and growth potential. So, we built the world’s first all-in-one AI platform for restaurants, a solution that seamlessly integrates all your order and pay devices with marketing, staff and inventory management while automating back-office operations and accounting. Our approach centers on three core pillars. One Tech Platform Replace a tangle of apps with a single, data-driven system designed to minimize complexity and maximize revenue. AIO Intelligence Automate daily tasks with AI-driven workflows to cut labor costs, and make the most informed decisions for your business with real-time analytics. AIO Buddy Get 1:1 support from onboarding to day-to-day operations and growth. We stand by you at every step ensuring you focus on what truly matters, delighting your customers. At AIO, our mission is more than just automation or convenience, it’s about empowering restaurateurs to run profitable, future-ready businesses that thrive amid industry challenges. We believe technology should serve you, not the other way around.
