Note- This role is based primarily in our Dallas, TX location with an on-site schedule (Mandatory)
The Hardware Services NPI Program Manager is responsible for leading the introduction of new hardware products and technologies into Nokia's Hardware Services (HWS) organization. This role involves comprehensive program and project management, from technology road mapping and service capability development to ensuring seamless competence transfer and continuous process improvement. The manager will act as a key interface between MN Business Lines, R&D Product Programs, and the HWS organization, ensuring that new products are launched efficiently, profitably, and with robust service support.
Key Tasks :
- Gather and analyze new technologies and product ramp-up information from MN Business Lines.
- Manage project governance for new hardware product introductions into HWS.
- Define and refine service strategies for repair and spare parts.
- Develop and implement global demand, supply, and inventory planning capabilities for HWS.
- Establish and manage purchasing capabilities for repair and spare parts.
- Provide timely input and follow-up for product program milestone decisions (P0-P8).
- Support feasibility studies and ensure products are designed with serviceability in mind.
- Contribute to the development of service business cases.
- Facilitate the transfer of new product competences to HWS teams globally and regionally.
- Provide tendering support for early-phase products.
- Collect and analyze data on SPC cost, pilot customers, manufacturing locations, and volume production demand/supply plans.
- Assess Repair Center readiness for new product repairs.
- Ensure the introduction of new products/technologies and their timetables to HWS.
- Monitor and report on DCC/HWSD Project Milestones tasks fulfillment and completion.
- Implement continuous improvement and change management initiatives for the HWSD NPI process.
- Purchasing, Logistics, Tendering, Cost Management, Inventory Management.
- Technology & Portfolio Strategy: Drive technology roadmapping for Hardware Services and provide critical input for portfolio business management decisions (M0-M04).
- Program & Project Management: Oversee the project mode governance for the ramp-up of new hardware products within HWS, ensuring adherence to timelines and quality standards.
- Service Capability Development: Lead the creation and enhancement of HWS service and delivery capabilities, including defining repair and spare part strategies, establishing global demand, supply, and inventory planning, and developing purchasing capabilities.
- Cross-Functional Collaboration: Act as a primary liaison with MN Business Lines and R&D Product Programs, providing inputs and requirements, and following up on product program milestone decisions (P0-P8).
- Design for Serviceability & Business Case Support: Support feasibility studies, ensure products are designed for optimal serviceability, and contribute to the development of robust service business cases.
- Competence & Knowledge Transfer: Facilitate the transfer of knowledge and competences for new hardware products to the global and regional HWS organizations.
- Process Improvement & Performance Monitoring: Drive continuous improvement and change management within the HWS New Product Introduction (NPI) process, monitoring key performance indicators (KPIs) such as NPI Project Milestone Readiness (PMR).
Knowledge & Experience
Program Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth).
- SAP P20: For enterprise resource planning, likely covering procurement, inventory, and financial aspects.
- CARES: Potentially a customer relationship or service management tool, useful for tracking service-related data.
- JIRA: For project management, task tracking, and managing NPI project milestones and issues.
- PuMa: (Presumably Project/Program Management tool) For overall program oversight and resource allocation.
- HWS Tool Box: A specialized toolkit for Hardware Services, containing various utilities for product management and analysis.
- Moulin Rouge: Could be for data analysis, reporting, or a specialized planning tool.
- E-Espares: An electronic system for managing spare parts, crucial for inventory and supply chain planning.
Power BI: For creating dashboards, visualizing KPIs, and analyzing performance data related to NPI projects and service capabilities.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
Skills Required
- Advanced program management skills and expertise in a specific professional discipline
- Deep theoretical and organizational knowledge in the relevant professional discipline
- Recognized expert in the field with both depth and breadth of experience
- Experience with SAP P20
- Experience with CARES
- Experience with JIRA
- Experience with PuMa
- Experience with HWS Tool Box
- Experience with Moulin Rouge
- Experience with E-Espares
- Experience with Power BI
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
