Hardware Reliability Engineer

Posted 2 Days Ago
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South San Francisco, CA, USA
In-Office
Senior level
Aerospace • Hardware • Logistics • Robotics • Software • Transportation
Zipline democratizes access to critical medical supplies through instant drone delivery.
The Role
Define and own reliability strategy for mechanical subsystems, apply DfR/PoF, lead DFMEA, design accelerated and environmental tests, run failure analysis and life modeling, set verification criteria, and drive cross-functional reliability decisions to ensure hardware readiness for flight.
Summary Generated by Built In
About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role 

As a Mechanical Hardware Reliability Engineer, you will be responsible for defining and delivering the Safety and Reliability attribute of our latest drone-delivery systems. You’ll combine deep knowledge of failure phenomena in electromechanical devices, hands-on experimentation, and statistical modeling to ensure Zipline’s latest drone-delivery platforms survive the most demanding environments on Earth.

Your work will span from early architecture decisions, like where to apply redundancy, fail-operational strategies, and fault tolerance through the definition of accelerated tests, coding reliability models, and verification methods. You’ll uncover risks early, provide data to risk-based decisions, and guide design teams with clear, actionable recommendations. In doing so, you’ll directly shape the long-term reliability and safety of Zipline’s autonomous aircraft and ground infrastructure.

What You'll Do
  • Own the reliability strategy for mission-critical mechanical subsystems or entire systems, applying Design-for-Reliability (DfR) and Physics-of-Failure (PoF) principles.
  • Translate system reliability targets into design-level requirements, verification plans, and objective pass/fail criteria.
  • Lead DFMEA efforts with cross-functional teams to identify early risks and drive mitigation.
  • Develop Accelerated Life Testing (ALT) and environmental test campaigns to validate long-term hardware performance.
  • Author test plans and procedures with clear, data-driven pass/fail criteria.
  • Lead failure analysis and structured root cause investigations, from component to system-level.
  • Lead failure analysis and structured root-cause investigations, translating findings into design, manufacturing, or operational actions.
  • Sign off on test verification results and assess hardware readiness for flight from a reliability standpoint.
  • Define operational life limits and service intervals using a combination of test data, field returns, and statistical models.
  • Advocate cross-functionally for reliability: maintain an appropriately high reliability bar based on risk assessment and stage of program
  • Improve Zipline’s reliability methods, tools, standards, and decision-making processes as the company scales.
What You'll Bring
  • B.S. or M.S. in Mechanical Engineering, Materials Engineering, or a related technical discipline.
  • Strong mechanical engineering fundamentals and the ability to reason from first principles about hardware behavior and failure.
  • Hands-on experience developing and validating safety-critical electromechanical systems through delivery to customers.
  • Experience applying reliability methods such as DFMEA, accelerated-life testing, environmental testing, failure analysis, or life modeling.
  • Strong technical communication skills, including the ability to:
    • explain complex technical issues clearly;
    • synthesize ambiguous information into a coherent problem statement; 
    • write concise, decision-oriented technical documentation; and
    • drive cross-functional alignment on reliability trade-offs and technical decisions around design, supply-chain, quality, manufacturing, finance, and operations.
  • Demonstrated ownership and practical problem-solving ability, including driving technically complex issues through resolution.
  • Ability to learn quickly, independently develop new technical depth, and adapt as program needs evolve.
What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Skills Required

  • B.S. or M.S. in Mechanical Engineering, Materials Engineering, or related technical discipline
  • Strong mechanical engineering fundamentals and first-principles reasoning about hardware failure
  • Hands-on experience developing and validating safety-critical electromechanical systems delivered to customers
  • Experience applying reliability methods such as DFMEA, accelerated-life testing, environmental testing, failure analysis, or life modeling
  • Ability to author test plans/procedures and define objective pass/fail criteria
  • Strong technical communication skills and ability to drive cross-functional alignment
  • Demonstrated ownership and practical problem-solving ability to drive complex technical issues to resolution
  • Ability to learn quickly and independently develop technical depth as program needs evolve

Zipline Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zipline and has not been reviewed or approved by Zipline.

  • Healthcare Strength Healthcare coverage is consistently described as comprehensive and high quality, with multiple plan choices, low out‑of‑pocket costs, and additions like HRA, One Medical, and fertility support.
  • Parental & Family Support Parental and family leave is highlighted as generous and meaningfully used, reinforcing support for major life events.
  • Leave & Time Off Breadth Paid time off, sick days, and holidays are portrayed as solid and broadly available, contributing to overall benefits depth.

Zipline Insights

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The Company
HQ: South San Francisco, CA
375 Employees
Year Founded: 2014

What We Do

Zipline is the world's largest autonomous delivery network and is powered entirely by fixed-wing drones. Our fleet circles the equivalent distance of the equator every 2.5 days, and we have shipped hundreds of thousands of critical medical products across Rwanda, Ghana, and now beginning in the United States.

Why Work With Us

Zipline is the perfect intersection of super cutting-edge tech, deep social mission, and extremely compelling business case. Our small, scrappy, customer-obsessed, humble, and mission-driven team has set the bar for what is possible in the drone logistics industry globally, and has designed some incredibly elegant technology in the process.

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