Hardware Manager

About the Role:

We’re looking for a hands-on Hardware Manager to build, own, and scale our production hardware infrastructure from the ground up. This is not a legacy-plant maintenance role — this is a builder role. You will be responsible for ensuring our hardware systems are reliable, scalable, and continuously improving as we grow into new markets. You’ll operate at the intersection of mechanical systems, electrical components, and software integration, helping us move fast without sacrificing uptime.

This role reports to the Sr. Regional Operations Manager and can work at either our Massachusetts or New York offices, with travel to support new market launches and system deployments.

If you thrive in ambiguity, like solving problems others avoid, and want to leave your fingerprints on a scaling operation, this role is for you.

What You’ll Do:

Hardware Management

• Oversee the setup, testing, installation, maintenance, and repair of hardware, including sensors, scanners, industrial printers, and related production devices.
• Design and produce custom parts using CAD and 3D printing to support rapid prototyping, repairs, and operational improvements.
• Manage and maintain complex equipment, including motors, breakers, starters, variable speed drives, process control devices, instrumentation, pneumatics, hydraulics, and electrical components.
• Troubleshoot, diagnose, and repair malfunctioning machinery, replacing components as needed.
• Perform routine maintenance, testing, and calibration of equipment to ensure optimal performance. including motors and electrical components.
• Train and support field teams on maintenance, troubleshooting, and technical support to maximize uptime.
• Ensure seamless hardware and software integration with IT infrastructure.
• Maintain up-to-date documentation of configurations, installations, and maintenance procedures.
• Ability to calibrate process control instruments tight tolerances using calibration equipment..
• Install and maintain wiring, switches, relays, and circuit breakers.
• Partner with 3rd-party vendors to drive hardware innovation and optimize production processes.
• Evaluate new technologies and recommend upgrades or replacements.
• Maintain asset management records for all hardware and keep accurate records of repairs and services.

Project Management

• Lead technical hardware projects from planning to execution, ensuring timely and budget-conscious completion
• Collaborate with cross-functional to ensure seamless integration of hardware and systems, including supporting new market launches.
• Create and update process documentation, including work instructions and checklists.

You Ideally Have:

• 5–7+ years in hardware, industrial maintenance, automation, robotics, or a similar environment
• Hands-on experience with 3D printing and rapid prototyping to design and produce custom parts or fixtures
• Experience operating in Linux environments or understanding of C++ a plus
• Deep hands-on troubleshooting ability across mechanical and electrical systems
• Experience with calibration and repair of complex industrial hardware
• Working knowledge of hydraulics and pneumatics
• Comfort operating independently without rigid structure
• Willingness to travel up to 20% (including internationally)
• Physical requirements include the ability to lift up to 40 lbs and perform hands-on equipment work.

What We Can Offer You:

• $82k-95k base salary + bonus with the eligibility for future performance-based equity
• The opportunity to have a voice, say, and “leave your fingerprints” on our product and business
• A commitment to provide you with the benefits of a start-up career without the start-up pains
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)
• 401(k)
• A culture of trust and accountability

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