The Role
Builds, configures, quality-checks, documents, and deploys customer IT hardware. Manages stock, assets, inventory, shipments, procurement coordination, and hardware fulfilment workflows from the Hemel Hempstead office. Coordinates workload, identifies delivery risks, improves operational processes, and provides guidance to a junior deployment engineer.
Summary Generated by Built In
We’re looking for an IT Technician to take ownership of our hardware build and deployment operation from our Hemel Hempstead office.
This is a hands-on role combining IT hardware builds, device configuration and deployment with responsibility for stock, assets and the smooth running of our build operation. You’ll make sure customer equipment is configured correctly, quality checked, documented and ready for deployment, while helping us continually improve how we manage hardware fulfilment.
You’ll also provide day-to-day guidance to a Junior Hardware Deployment Engineer, making this a great opportunity for someone who enjoys being hands-on but is ready to take more ownership of an operation.
What You'll Do
- Build, configure, stage and prepare IT hardware for customer deployments and service requests.
- Carry out quality checks on completed builds to ensure equipment meets customer requirements.
- Coordinate the day-to-day hardware build workload, prioritising requests and ensuring deadlines are met.
- Manage the receipt and shipment of customer hardware from our Hemel Hempstead office.
- Maintain accurate asset, stock and inventory records.
- Ensure customer build documentation is accurate and up to date, identifying and resolving any gaps.
- Keep the hardware build environment organised, efficient and operating to a high standard.
- Monitor stock levels and work closely with Procurement to ensure equipment is available when required.
- Coordinate hardware fulfilment requirements across different areas of the business.
- Provide day-to-day support, coaching and guidance to our Junior Hardware Deployment Engineer.
- Identify risks to customer deliveries and escalate issues before they impact agreed timescales.
- Continually improve our hardware build, deployment, stock and fulfilment processes.
- Provide regular updates on build workload, stock levels, procurement requirements and delivery performance.
What You'll Need
We’re looking for someone with experience in IT hardware deployment, device builds, asset management, stock control or IT logistics who enjoys taking ownership and getting things done.
You’ll ideally have:
- Experience building, configuring or deploying IT hardware.
- An understanding of IT asset management, stock control and hardware procurement processes.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent attention to detail, particularly around builds, assets and documentation.
- A proactive approach to customer service and problem solving.
- The confidence to work independently and take ownership of day-to-day operations.
- Experience supporting or mentoring junior colleagues would be beneficial.
- A mindset focused on improving processes, efficiency and quality.
What You'll Love
🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
About
Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response. We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.Core ValuesWe align ourselves to a core set of values & behaviours:For the changemakers For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward. We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.For the go-getters We’re driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up. Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.For those who drive forward and make good on every promise, we’re here.For the straight talkers We’ll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn’t be. We keep it real, clear, and helpful, guiding you every step of the way
Skills Required
- Experience in IT hardware deployment, device builds, asset management, stock control, or IT logistics
- Experience building, configuring, or deploying IT hardware
- Understanding of IT asset management, stock control, and hardware procurement processes
- Strong organizational skills and ability to manage multiple priorities
- Excellent attention to detail with builds, assets, and documentation
- Proactive customer service and problem-solving approach
- Ability to work independently and take ownership of day-to-day operations
- Experience supporting or mentoring junior colleagues
- Process improvement mindset focused on efficiency and quality
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The Company
What We Do
Wanstor is a trusted, award-winning Managed IT Services provider and IT consultancy that helps organizations leverage technology for better business outcomes, focusing on AI, security, and seamless IT experiences.
