Half-day Claims & Admin Assistant

Posted 12 Days Ago
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Tokai, City of Cape Town, Western Cape, ZAF
In-Office
Entry level
Agency • HR Tech • Professional Services
The Role
Provides part-time administrative and operational support for a property maintenance services firm. Responsibilities include coordinating field-team workflows, processing service requests and insurance claims, supporting invoicing and quotations, handling client communications, managing inventory and vendor orders, and using job-management software for real-time allocation. The role is office-based weekday afternoons in Tokai, with remote emergency claims support one weekend per month.
Summary Generated by Built In

Positioned within an established property maintenance services firm in Tokai, this part-time (Independent Contractor working on a retainer basis) administrative role is central to driving efficient workflow management and maintaining seamless client communication. Operating on a half-day schedule (13:00 to 17:00, Monday to Friday working from the office) with a fixed on-call component (working remotely) for one weekend per month, the successful candidate will oversee essential operational tasks ranging from client services, claims administration to inventory oversight. This position is ideal for a methodical, multi-tasking professional seeking a structured afternoon schedule while directly supporting key business operations. 



Workflow & Team Coordination: Provide operational support to field teams by managing task schedules, processing service requests, and maintaining structured workflows.
Support daily invoicing, customer quoting and reporting.
Client & Stakeholder Communication: Handle high-level queries via telephone and email with confidence, representing the business professionally to clients and service partners.
Inventory & Stock Management: Monitor stock levels, handle vendor ordering, and keep inventory tracking systems up to date.
System & Platform Navigation: Utilize multiple screens and technical software to process insurance claims and manage real-time job allocation efficiently.
Weekend On-Call Support: Manage remote emergency claim logging and related administrative requests for one scheduled weekend per month (setup provided to support any request remotely from home)

Requirements
Grade 12.
SA Citizen.
Own transport (highly beneficial).
Proven experience in a supportive administrative role with strong operational or client-facing responsibilities.
Background or familiarity with the plumbing, trade, or general property services sector.
Demonstrated track record of effective time management, multi-tasking across software applications, and strong organisational ability. 
Excellent telephone communication skills with a clear and professional manner. 
Ability to work independently during afternoon hours from the office taking ownership.
Manage on-call duties reliably once a month from the comfort of your home.

Required Software Skills:
Google Workspace (Google Drive, Docs, Sheets, Calendar). 
ServCraft or similar operational job management software.

Benefits

Benefits & Culture

Consistent afternoon schedule offering work-life balance.
Collaborative office environment with clear operational processes.
Opportunity to take ownership of administrative workflows within an established team.

Work Type & Location

On-site half-day office role in Tokai, Cape Town (Monday to Friday) with remote working capability required for one on-call weekend per month.


Skills Required

  • Grade 12 qualification
  • South African citizenship
  • Own transport
  • Experience in a supportive administrative role with operational or client-facing responsibilities
  • Background or familiarity with plumbing, trade, or general property services
  • Strong time management, multitasking, and organizational skills across software applications
  • Excellent professional telephone communication skills
  • Ability to work independently from the office during afternoon hours
  • Ability to reliably perform one monthly weekend on-call shift remotely
  • Google Workspace proficiency
  • ServCraft or similar operational job-management software experience
Am I A Good Fit?
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The Company

What We Do

RecruitMyMom is a South African recruitment agency specializing in placing skilled women, particularly professional mothers, in permanent, contract, freelance, and fractional roles. They connect local and global businesses with top-tier talent and focus on the economic empowerment of women.

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