The Role
Support and maintain company IT systems, devices, and applications. Administer Microsoft 365 and CRM user accounts and permissions, resolve help desk tickets, onboard/offboard users, track IT assets, ensure data security, and provide end-user troubleshooting and training.
Summary Generated by Built In
Renewal by Andersen, America's premier window and door replacement company, is seeking a reliable, organized, and knowledgeable problem-solver to join our IT team. We use world-class technological advancements to drive organizational success, optimize technology for efficiency and growth, and deliver support solutions for our teammates and customers. The IT Administrator partners with the IT Manager to support and maintain the company’s technology systems, devices, and applications. This role is responsible for ensuring a reliable, secure, and efficient IT environment through system administration, user support, troubleshooting, and continuous improvement of processes.
Location: 1300 S Lynndale Drive, Appleton, WI
Hours: 8:00AM-4:00PM, Monday-Friday
Responsibilities:
- Assist in new user onboarding, transfers, and terminations (accounts, access, and equipment)
- Configure, assign, manage, and troubleshoot company devices and equipment
- Support and maintain business systems, applications, and processes; recommend improvements when applicable
- Manage and maintain timely resolution of help desk ticket requests
- Administer Microsoft 365 environment, including user accounts and access
- Manage CRM users, permissions, and system access
- Manage user roles and permissions across company programs and platforms
- Help maintain data security, access control, and data accuracy
- Maintain and track IT equipment inventory and asset records
- Provide end-user support, troubleshooting, and training as needed
- Medical/Dental/Vision/Life Insurance Plans
- Health Savings Account contributions
- Paid holidays plus PTO
- Company Matched 401(k) plan
- Employee Assistance Program
- In-house recognition platform
- A culture that supports work-life balance
- An environment where collaboration is key
Requirements:
- At least 6 months of experience in an IT Administrator or similar role
- Strong knowledge of Microsoft Office (especially Outlook and Excel), with at least 1 year of professional experience using these applications
- Proficiency with Windows-based PCs and operating systems, including at least 1 year of professional experience
- Strong troubleshooting and problem-solving skills, including basic support for Windows devices and common system issues,
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities effectively
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, demanding environment
- Reliable transportation
- Ability to maintain consistent and dedicated working hours onsite
- Ability to sit or stand for extended periods of time
- Ability to work at a computer for extended periods
Skills Required
- At least 6 months of experience in an IT Administrator or similar role
- Strong knowledge of Microsoft Office (especially Outlook and Excel), with at least 1 year of professional experience using these applications
- Proficiency with Windows-based PCs and operating systems, including at least 1 year of professional experience
- Strong troubleshooting and problem-solving skills, including basic support for Windows devices and common system issues
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities effectively
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, demanding environment
- Reliable transportation
- Ability to maintain consistent and dedicated working hours onsite
- Ability to sit or stand for extended periods of time
- Ability to work at a computer for extended periods
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The Company
What We Do
Renewal by Andersen is the start-to-finish window and door replacement division of Andersen Corporation. They custom-build and install windows and doors.
