Guide, Cycling

 Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Guide, Cycling to join our Activities Team.

This Part-time role services guest by conducting guided tours using Specialized Turbo Levo pedal assist bikes. Alisal Guides must have excellent mountain biking skills, and the ability to teach new and novice riders on safe riding practices, while showcasing the beauty of Alisal’s 10,500-acre ranch and wildlife. Guides are responsible for setting up each E-bike based on the rider’s height and weight and settings for tire pressure, battery charge and suspension pressure. At the start of each 2-hour ride, the Guide starts by training the guests on safe operation of the e-bikes and evaluates each guest’s ability. The Guide will then choose appropriate trails to match the guests’ abilities. Guides work as a team. On the job training will consist of learning the trails and techniques used to train the guests. Alisal supplies each Guide and guest with appropriate size Turbo Levos from its fleet of bikes. Guides work closely with and are in communication with other departments to orchestrate and execute excellent guest experiences. Guides will be given the opportunity to become well versed in the area’s history and culture to promote and inform guests about what Alisal and the Santa Ynez Valley have to offer. Guides must be aware and able to adjust to changing weather conditions and manage possible emergencies on the trail.

QUALIFICATIONS
• Expert level mountain biking skills, and customer service experience preferred.
• Strong knowledge in bike maintenance/mechanical skills.
• CPR and First Aid Certification.
• Able to ride comfortably at least 30+ miles per working shift while managing a group of guest riders of various skill levels.
• Ability to work as a team to provide excellent guest experiences.
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull a minimum of 50 lbs.
• Able to work on site and to ride, stand, sit, walk, and move continuously for duration of shift.
• Ability to work indoors, and mainly outdoors, and in varying temperatures.

REQUIREMENTS
• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check and DMV record review.
• Open availability to accommodate varied schedules as well as being able to work on weekends and holidays.

PAY AND BENEFITS

• Position pay rate is $20.50 per hour plus a portion of the ranch fee, and eligible for gratuities.
• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.                       

To apply, please visit Alisalranch.com