The Role
Provide world-class guest service at an RH guesthouse: prepare and serve beverages, take in-room and table orders using POS, maintain clean, stocked service areas, answer guest questions, and assist with restocking and cleaning duties.
Summary Generated by Built In
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Guesthouse Hospitality Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and facilities.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Responsible for the daily setup and breakdown of the service area
- Provide perfectly poured coffee, tea, alcoholic, and non-alcoholic beverages on the menu
- Answer calls & guest requests for in-room service and enter orders in the POS accurately
- Run food and beverages to tables, guest rooms and rooftop deck while interacting with guests to ensure they feel welcomed
- Explaining to guests food and beverage items listed on the menu, including ingredients and methods of preparation
- Ensure the common areas, dining area and overall environment are presentable throughout the course of the day
- Answer guest questions with regards to the property, and connect guests with appropriate RH associates to assist with other services
- Additional responsibilities include restocking product, glassware, china, and syrups; cleaning and sanitizing the bar area; ringing in associate meals; maintaining beverage storage; and polishing glassware.
OUR REQUIREMENTS
- 2+ years experience in the service industry is preferred
- Proper alcohol and food certifications specific to State Laws
- Must be of legal age per state law to serve alcohol
- Willingness to work a flexible schedule, including weekends and holidays
- Experience with Micros or a similar POS system
PHYSICAL REQUIREMENTS
- Must be able to lift up to 50 pounds
- Must be able to work standing and walking for extended periods of time
- This position requires working indoor and outdoor, in various climates
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- 2+ years experience in the service industry
- Proper alcohol and food certifications specific to State Laws
- Must be of legal age per state law to serve alcohol
- Willingness to work a flexible schedule, including weekends and holidays
- Experience with Micros or a similar POS system
- Must be able to lift up to 50 pounds
- Must be able to work standing and walking for extended periods of time
- Ability to work indoor and outdoor, in various climates
RH Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RH and has not been reviewed or approved by RH.
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Wellbeing & Lifestyle Benefits — Official materials highlight an Employee Assistance Program, Headspace access, Care.com, Peloton app perks, and meaningful product and restaurant discounts. Feedback suggests these lifestyle benefits add tangible day-to-day value alongside the core package.
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Flexible Benefits — RH lists HSA/FSA options, pre-tax commuter benefits, earned wage access, and financial planning resources, offering choice and financial flexibility. Feedback suggests this breadth helps some team members tailor benefits to individual needs.
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Leave & Time Off Breadth — PTO is included and publicly highlighted, and feedback suggests many view the policy as solid even if usage can depend on scheduling and role. This provides structured time away within a standard retail/hospitality package.
RH Insights
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
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