Summary
Job Description
Role mission
The Client Advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.
Key accountabilities
Driving sales
- Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
- Collects meaningful customer information throughout the client journey to feed into the CRM system
- Effectiely uses cross- and upselling techniques to maximize sales opportunities.
- Guides and influences the client to make the best possible decision to buy the right product.
Client experience
- Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
- Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
- Engages with clients to uncover purchase motivations by asking good questions and listening to clients
- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
- Develops local and international client base and seeks to recruit and develop top clients.
Product and Customer Knowledge
- Using knowledge of Gucci and our products, engages with the clients using storytelling.
- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
- Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
- Combines styling knowledge with the ability to mix-and-match products to best serve the client.
Job Type
RegularStart Date
2025-06-16Schedule
Full timeOrganization
GG Luxury Retail South Africa (Pty) Ltd
What We Do
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”.
