The Role
Lead multi-disciplinary, multi-location teams to deliver operational performance, service excellence, and cost optimisation. Translate strategy into measurable outcomes, manage SLAs/KPIs, resolve escalations, build stakeholder relationships, and hire, coach, and develop high-performing teams.
Summary Generated by Built In
As a GTS Manager, you will lead and develop a medium, multi-disciplinary and multi-location teams, taking full ownership of operational delivery, performance outcomes, and service excellence. You will act as a senior leader within the function, defining direction, setting clear objectives, and ensuring the successful execution of business priorities.
- You drive the execution of business strategy, translating strategic priorities into measurable outcomes that support growth and profitability
- You will initiate and lead initiatives that enhance our service quality whilst also drive efficiency improvements and cost optimisation
- You will develop strong relationships with customers, suppliers, and partners, ensuring the delivery SLA, KPI, and service quality commitments
- Actively participate in management meetings and other internal or external discussions
- You will develop strong stakeholder relationships
- You will establish strong internal and cross-functional networks to enable collaboration, scalability, and service excellence
- You will own end-to-end service quality and customer satisfaction across your area of responsibility
- You will lead the resolution of escalation
- You lead, inspire, and develop high-performing teams, creating a strong culture of accountability, engagement, and continuous growth
- You set clear performance expectations and actively manage outcomes, ensuring alignment with business objectives
- You will be responsible for the hiring, onboarding and development of new team members
- You will proactively coach and support employee development of your team
- You will be a visible and credible leader, fostering a high-performance, inclusive, and collaborative environment
Requirements
- You bring strong management experience with at least 3 years in a similar fast paced, complex operational or commercial area
- You are fluent in German (Business level) and English
- You have experience working with reports and management tools to drive performance
- You show strong business understanding and think and act in an entrepreneurial way
- You have strong problem-solving skills & effective decision maker
- You are a confident communicator across all levels
- You can handle and resolve escalations effectively
- You stay resilient and self-motivated in challenging situations
- You are comfortable using MS Office applications
- Must be able to travel Internationally (primarily to Germany)
Benefits
- SAP/Finance trainings, language courses
- Stable career path, hybrid working, cross-team project opportunities.
- Fun and diverse atmosphere; close cooperation with business stakeholders
- Benefits: Medicare private health care package and cafeteria benefits (yearly gross 500,000 HUF; after 1 year: gross 780,000 HUF).
Skills Required
- At least 3 years management experience in a fast paced, complex operational or commercial area
- Fluent in German (business level) and English
- Experience working with reports and management tools to drive performance
- Strong business understanding and entrepreneurial mindset
- Strong problem-solving skills and effective decision making
- Confident communicator across all levels
- Ability to handle and resolve escalations effectively
- Resilience and self-motivation in challenging situations
- Comfortable using MS Office applications
- Must be able to travel internationally (primarily to Germany)
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The Company
What We Do
IDBC Group is a digital recruitment company and an IT & HR services firm, acting as one of Hungary's leading external IT resource providers, specializing in executive search, IT contracting, RPO, and workforce leasing services.
