Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
OVERVIEW:
The Manager, GTM Strategy & Intelligence is the thinking engine of this function. The individual who owns the customer journey architecture, builds the GTM frameworks that govern how the org operates, and produces the strategic investment recommendations for leadership. Operating with high autonomy and structured thinking, this strategic role represents the team’s point of view credibly in senior conversations.
LOCATION: San Mateo, CA
RESPONSIBILITIES:
- Own and continuously refine the customer journey architecture — what good looks like at each stage for target accounts.
- Conduct qualitative research through stakeholder interviews across sales, marketing, CS, and partners to identify where the GTM model is breaking down
- Build GTM frameworks: account qualification criteria, progression standards, handoff definitions between teams
- Develop the analytical narrative for monthly and quarterly leadership reviews
- Work with colleagues to ensure frameworks are enforced in the field, not just documented
- Bring competitive and market intelligence into GTM strategy recommendations
- Direct the GTM Strategy Analyst on research and support workstreams
MUST HAVE SKILLS:
- Undergraduate degree from a strong program with 3 to 4 years of post-graduation experience at an MBB firm (McKinsey, Bain, or BCG) at the Associate or junior Engagement Manager level highly preferred.
- Demonstrated ability to build GTM frameworks from scratch, with examples of frameworks personally designed and drove to adoption required.
- Prior exposure to B2B SaaS, enterprise technology, or GTM strategy work during consulting engagements required.
- Familiarity with enterprise SaaS sales cycles, hyperscaler partnerships, or GSI/ISV go-to-market motions highly preferred.
- Prior experience in a revenue operations or GTM operations function before moving into strategy highly preferred.
- Previous experience with various BI & analytics tools such as Tableau, Looker, etc required.
- Previous experience working with pipeline data, interpreting dashboards, and building the data narrative behind a strategic recommendation required.
- Previous experience working across multiple GTM motions simultaneously (direct sales, partnerships, BDR, or channel) required.
- Excellent written and verbal communication required.
EDUCATION:
- Undergraduate degree required, MBA highly preferred
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $170,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Skills Required
- Undergraduate degree from a strong program
- 3 to 4 years of post-graduation experience at an MBB firm
- Ability to build GTM frameworks from scratch
- Exposure to B2B SaaS or enterprise technology
- Experience with BI & analytics tools
- Experience with pipeline data and dashboards
- Experience across multiple GTM motions
- Excellent written and verbal communication
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
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Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
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Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
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Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
Kore.ai Insights
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
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