GTM Strategy and Operations Analyst

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Job Category

Finance

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Revenue Operations Quote to Cash Strategy and Operations team is responsible for operational aspects of the Salesforce Q2C space. The Business Analyst will have diverse responsibilities focused on supporting key business operations, among other critical activities. Your primary focus will require you to ensure forecasting is reflecting correctly, but will include participation in projects as needed. The role will report to the Manager of the Quote to Cash Strategy & Operations Team. Salesforce.com is a fast-paced environment and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.
Responsibilities:

• • Run necessary monitoring reports and analyze for required actions
  • Execute recurring data updates accurately and timely
  • Respond to process & policy questions and escalate issues to management as necessary
  • Apply knowledge, skills and judgment to make decisions and resolve issues
  • Develop, document and maintain a repository of Quote to Cash business rules and process flows
  • Act as tier 2 escalation point to resolve more difficult issues

Required Skills/Experience:

• • 1 - 5 years of experience related to CPQ and Order Management Systems
  • 1 - 5 years of experience with Salesforce products
  • Working knowledge of lucid charts or other process documentation software
  • Working knowledge of smart sheets or other project management software
  • Proficient in Microsoft Excel
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
  • Extreme attention to detail
  • Thrive in a team environment
  • Demonstrate initiative
  • Ability to work independently

Desired Skills/Experience:

• • Experience with Dataloader and Workbench
  • Ability to create macros in Excel

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.