GTM Operations Manager

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $105,000 - $145,000 Target - $126,000
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work

The Opportunity: As the GTM Operations Manager at Syncro, you will play a critical role in implementing the overall revenue strategy, systems, and revenue operations of the company. This role will be responsible for driving strong alignment between Sales, Customer Success, Marketing and Finance and will report to the Chief Revenue Officer. This role will work closely with cross-functional teams to ensure the successful execution of our go-to-market strategy, drive operational efficiencies, and deliver an extraordinary experience for our customers and partners.

What You’ll Be Doing:

• Revenue Strategy & Operations
  • Help drive execution and alignment of Syncro’s growth objectives and business goals.
  • Assists with operational aspects to facilitate forecasting, pipeline management, territory planning, and sales process optimization in order to drive sales productivity and effectiveness.
  • Work with GTM leadership to understand and optimize funnel management and pipeline efficiency. 
  • Partner with marketing to optimize lead flow, campaign management, and marketing automation processes to ensure a seamless customer journey and maximize revenue opportunities.
  • Work closely with the finance team to align on revenue reporting, budgeting, and financial planning, ensuring accurate revenue forecasting and the identification of key growth drivers.
• Cross-Functional Alignment 
  • Collaborate with sales, marketing, customer success, and finance teams to ensure alignment and synergy across all revenue-generating functions, particularly with the finance team to ensure accurate financial forecasting and with the marketing team to maximize the effectiveness of demand generation efforts.
• Business Systems Ownership
  • Will serve as a key stakeholder across cross functional GTM systems (i.e. Salesforce, Pardot, Claude, Outreach.io, etc)
• Data and Analytics
  • Leverage data and analytics to provide insights and recommendations that drive revenue growth, improve decision-making, and enhance overall business performance.
• Process Improvement
  • Continuously evaluate and improve revenue operations processes, tools, and technologies to drive efficiency and scalability.
    

Must have details: 

• Bachelor’s degree in Business, Finance, Marketing, or a related field
• 3+ years of experience in revenue operations, sales operations, or a similar role within a fast-paced, high-growth environment.
• Proven track record of driving revenue growth and operational efficiency through data-driven strategies and cross-functional collaboration.
• Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights and strategies.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and cross-functional teams.
• Experience with CRM systems, marketing automation tools, and other revenue operations technologies.
• A customer-centric mindset with a passion for delivering exceptional experiences to customers and partners.
• Experience working with target customer profiles in the SMB space 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom Screen with HR, 20 min
• Hiring Manager Interview (CRO), 45 min
• CMO Interview, 45 min
• Key Stakeholder Panel, 60 min

We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so.  To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.