GTM Operations (Customer-facing)

Our mission is to build your source of truth for enterprise intelligence, starting with empowering enterprise RevOps to improve go-to-market efficiency with AI.

RevOps teams have an impossible job when it comes to correcting the CRM data that AI (and reps!) need as context for decision-making. This is the problem we're solving at Kernel.

We're growing extremely fast and are working with many of the best RevOps teams in the world, such as Remote.com, Navan, Zip, GoCardless, Cognism, and many more.

We're a team of second-time founders and have raised $15mm+ from top VCs and revenue leaders at Open AI, Slack, Snowflake, and MongoDB.

The Role

We're hiring client-facing technical leaders to own the end-to-end success of our most strategic customers. As a member of our GTM Engineering team, you will architect and implement bespoke AI solutions, acting as the primary technical and strategic advisor from late-stage sales cycles through to long-term value realisation.

You have a mix of skills: deeply analytical, commercially astute, and technically fluent. You have a strong mind for product strategy (customer value, JTBD) and a natural curiosity for AI. This is a deeply hands-on role that blends strategic solution design with practical, and often scrappy, implementation. If you thrive on owning complex problems and delivering tangible customer outcomes, we encourage you to apply.

What you'll be doing, specifically

• Acting as the primary technical and solutions expert in late-stage sales cycles, partnering with Account Executives to articulate the value and possibilities of the Kernel platform.

• Architecting, building, and deploying bespoke Kernel AI Agents using our in-house tooling to solve our customers' most critical data challenges.

• Owning the post-deployment success of your solutions, using data-driven analysis to optimise agent performance and ensure maximum value for each unique use-case.

• Serving as the trusted, long-term technical point of contact for your portfolio of clients, managing their requirements and ensuring their continued success on the platform.

• Developing and codifying best practices, building reusable tooling, and creating playbooks that create leverage for the entire GTM and customer-facing organisation.

Essential requirements

• Lives in the UK with a right-to-work. Ideally it's easy to get to our London-based office.

• 5-10 years of experience in a client-facing, analytical or technical role (e.g., Solutions/Sales Engineering, Technical Account Management, Management Consulting, Data Analytics), with a track record of owning the delivery of complex, high-stakes projects.

• High technical aptitude and fluency. You have a strong grasp of how modern data and software systems work and are excited by the prospect of becoming a deep expert in agentic AI.

• Deeply analytical with a proven ability to solve complex data problems. You have exceptional attention to detail and can diagnose data inconsistencies that others might miss. You are an expert with spreadsheets/DBs and have likely used a range of other analytical or data piping tools.

• A natural and tenacious problem-solver. You are comfortable with ambiguity and have a talent for finding creative, and sometimes unconventional, solutions to difficult technical challenges.

• A ton of Grit—The early days of a company are really hard work and are full of ambiguity, but often have great rewards once you push through the other side. You tend to find that you still have more in the tank even after others have tapped out.

Desirable traits

• Startup experience: you've seen first-hand that these are high-agency, high-ownership, high-intensity rides, and know you prefer this to something easier / less-impactful.

• Hands-on experience with scripting (e.g., Python, JavaScript) or data query languages (SQL) is a strong plus.

Nice to have:

• Familiarity with CRM ecosystems (Salesforce, HubSpot, etc.), APIs, and data workflows.

• Experience with workflow automation tools such as N8N is highly desirable.

• Knowledge of web technologies (e.g., REST APIs, JavaScript, HTML, CSS) is a strong plus

You'll really do well here if you are:

• Entrepreneurial: creative, effective, resourceful & can wear multiple hats

• All-in: hard-working, excited to stretch yourself & willing to take out the trash.

Important to Know:

• Hours - This will be an exciting but intense job. Kernel is growing extremely fast and hours are long. Many of our customers are on the West Coast, and meetings can be held late in the evening.

• Working location - Minimum 4 days a week in the London office (most people do 5).

What we offer:

• Work directly with the founding team

• Dinner: Free when working past 6 pm

• Holidays: 24 days plus bank holidays

• Salary: £70,000 - £100,000 depending on experience

• Equity: Option grant on employee-friendly terms

Process

• Apply with your profile

• Video call with hiring manager

• Case study interview (in-person)

• Values interview with Founding Team