GTM Growth Labs

About the team:

As part of the Growth team, you'll be at the forefront of bringing OpenAI's technology to the world. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation. We aim to make our innovative tools universally accessible, transcending geographic, economic, or platform barriers.
About the role:

You will be responsible for developing, optimizing and managing the performance of our AI Sales Agent. This will involve hardening the platform for production, hitting financial goals, running optimization experiments and working with cross-functional partners to make all of this happen.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you'll:

• Managing our Agentic AI Sales platform to performance targets

• Optimizing our platform for deliverability & performance via rigorous experimentation

• Making experimental workflows ready for production and production level performance

• Design a seamless customer experience by connecting numerous agentic workflows

• Focus on driving Incremental ARR impact via agentic platforms

• Build a seamless, end-to-end agentically supported customer experience

We're seeking someone with experience including:

• 4+ years Growth or RevOps experience in SaaS - ideally in high growth, global companies.

• AI Agent Experience: you have launched or managed AI agent based customer experiences that drive ARR.

• Experimentation expertise: comfortable designing, running, and interpreting A/B and multivariate tests.

• Strong with stakeholder management: can work autonomously with System and GTM leaders

• Global perspective: you take a global perspective on optimizing experiences on a per market basis

• Customer centricity: you deeply understand the typical PLG customer journey

• Solid analytical skills: comfort with SQL (or ability to work closely with data teams)

• Exec comms: can work autonomously with senior leaders to present recommendations and facilitate highest level decisions

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.