Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
This is a hands-on GTM Finance Manager role with significant exposure across the business. You will own financial planning, forecasting, reporting, and operational finance support for Intercom’s Go-To-Market (GTM) organization, including Sales, Marketing, and Customer Success.
You will manage one of the company’s largest investment areas — partnering closely with GTM leadership to drive forecasting rigor, budget discipline, and operational clarity. Your work will directly support resource allocation, organizational planning, and spend governance across the revenue engine of the business.
This role is highly operational and execution-focused. You’ll thrive if you’re analytical, detail-oriented, proactive, and motivated to build scalable processes that improve accuracy, efficiency, and insight in a fast-paced, high-growth environment.
What will I be doing?- Own quarterly forecasting, annual budgeting, and long-range planning for GTM OpEx and headcount, including Sales, Marketing, and Customer Success.
- Maintain and enhance detailed headcount and expense models in Pigment, ensuring accurate tracking of hiring plans, backfills, and organizational changes
- Own the GTM budget envelope end-to-end, delivering clear Budget vs. Actuals reporting and actionable variance analysis
- Partner with senior GTM leaders in both San Francisco and Dublin to explain results, identify risks and opportunities, and support hiring and spend tradeoffs
- Contribute to monthly and quarterly close in partnership with Accounting, ensuring accurate accruals and reporting integrity
- Prepare GTM reporting and materials for the Executive Team and Board
- Design and improve scalable financial controls and approval workflows across headcount and vendor spend
- Drive improvements in planning systems and forecasting processes to increase automation, accuracy, and efficiency
- Collaborate closely with Top Line and Strategic Finance to ensure alignment between GTM cost planning and company forecasts
- 6+ years of FP&A, business partnering, or corporate finance experience, ideally in high-growth software / SaaS environments
- Experience supporting Sales, Marketing, or Customer Success teams strongly preferred
- Proven experience owning budgets and headcount planning end-to-end
- Advanced Excel or Google Sheets skills with the ability to build structured, scalable models
- Experience with planning tools (e.g., Pigment) and ERP systems (e.g., NetSuite) a strong advantage
- Strong analytical skills, attention to detail, and commitment to forecast accuracy
- AI-forward mindset, actively seeking automation opportunities to improve scale and insight quality.
- Excellent communication skills and the ability to influence senior stakeholders
- High standards of professionalism, integrity, and ownership
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $153,000-$192,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal. Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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