The Role
About unitQ
At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.
Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.
About The Opportunity
Hybrid working environment (4 days in the office in San Francisco)
You will work in our GTM team, supporting daily operations while also identifying opportunities
to streamline and enhance our go-to-market efforts—especially through emerging tools and
AI-driven automation. Deep expertise in every system isn’t required; what’s most important is
your curiosity, adaptability, and hands-on approach to problem solving.
Role Responsibilities:
- Act as a trusted operational partner to Sales, Marketing, and Revenue Operations by addressing day-to day needs and uncovering opportunities to introduce AI-powered enhancements in areas such as lead management, forecasting, prospecting, and pipeline visibility.
- Collaborate with leadership to surface friction points in existing workflows and identify ways to streamline, simplify, or automate processes for greater efficiency.
- Work in close coordination with the CRO to assess, pilot, and implement AI-enabled tools that improve the effectiveness of the sales organization.
- Take the lead or contribute meaningfully to cross-functional initiatives aimed at refining go-to-market processes and minimizing manual work for frontline teams.
- Align org to ensure consistent execution of core processes across teams—including pipeline tracking, territory planning, lead distribution, and compensation-related inquiries.
- Support frontline adoption of tools and process changes, collaborating with Sales Enablement to drive training, documentation, and smooth implementation.
About You:
- 3–5 years of experience in Revenue or Sales Operations, within a B2B SaaS company.
- Solid working knowledge of CRM systems, along with experience using at least one sales engagement or intelligence platform (e.g., Gong, Clay, Momentum). Familiarity with AI-powered tools is a must.
- Naturally curious and proactive—you enjoy exploring new technologies and aren’t afraid to dive in and experiment.
- Skilled at connecting business challenges with operational or system-level solutions.
- A hands-on executor who thrives on building and iterating, not just recommending from the sidelines.
- Familiarity with AI-driven sales technologies and a strong interest in exploring and experimenting with new tools as they emerge.
- Experience partnering directly with Sales teams, including SDRs, AEs, and frontline managers, to support their daily operations.
- Motivated by untangling complexity and streamlining go-to-market processes to make life easier for revenue teams.
Benefits:
- Flexible/unlimited vacation
- Comprehensive medical, dental, and vision
- 401(k) plan
- Life insurance and FSA plans
- Stock options
- Equinox gym membership or wellness stipend
At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.
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The Company
What We Do
Becoming a user-centric organization requires a deep and personal understanding of the people using the product. Powered by machine learning and AI, unitQ captures user feedback in more than 100 languages from dozens of sources — including the Apple App Store, Discord, Google Play Store, Reddit, Twitter, Facebook, Instagram, and among others YouTube. unitQ parses this user feedback in real time for unitQ customers to help them inform decision making along every touchpoint of the customer journey.
Leading companies including Bumble, HelloFresh, Klarna, Pinterest, Spotify, Udemy and Upwork harness unitQ to visualize how existing and new product features and bugs are impacting their users across regions, app versions, and operating systems in real time.
Backed by Google and Accel.
