Gainsight Administrator

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Customer Success/Revenue Operations Manager

SecurityScorecard is seeking a technical and results-oriented SME to lead and maintain our optimization of Customer Success processes and tools.  In this role, you will be responsible for designing and executing our Customer Success strategy in partnership with CS leadership to develop a robust systems roadmap that aligns with our strategic priorities and enhances operational efficiency for customer retention and growth. This is a unique opportunity to be both a strategic leader and a hands-on contributor, building the foundation for a best-in-class Customer Success systems function. If you’re a creative problem-solver who brings technical expertise to a collaborative Rev Ops team, this is a great opportunity for you to have a tremendous impact on our organization. 

Responsibilities

• Contribute to and drive a scalable GTM systems roadmap that aligns with business goals— integrating seamlessly with existing platforms (Salesforce.com, Gainsight, and Zendesk as core applications)
• Design and implement system solutions and workflows that align with business goals, focusing on automation, data integrity, and scalability
• Create customer feedback loops to respond rapidly to customer requests and provide transparency across all stakeholders. 
• In partnership with CS leadership, implement key customer success metrics and KPI’s across all systems and provide a scalable foundation to continue to build.  
• Member of the Rev Ops leadership team partnering with stakeholders across Sales, Marketing, Customer Success, Support, and Operations to define business requirements, design system enhancements, and implement solutions.
• Evaluate, implement, and maintain CS technology solutions, focusing on account management productivity, operational efficiency, and scalability while maintaining robust security controls and permissions.

Qualifications

• 5+ years of experience building and enhancing customer success operations and systems.
• Expert proficiency in Gainsight & Salesforce.com architecture with hands-on GTM engineering skills, with experience managing complex systems and integrations.
• Deep knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle—including Salesforce, Gainsight, and adjacent productivity tools leveraging AI
• Highly collaborative, with a proven ability to influence stakeholders, attention to detail, and an exceptional sense of ownership.

Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $136,000 - $184,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.I