GTM AI Analyst

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance, helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global regulatory landscape. As a GTM AI Analyst, you'll serve as the hands-on owner and primary coordinator for the technology portfolio supporting Sovos' go-to-market (GTM) organization. You'll drive seller and team productivity by administering and optimizing GTM tools with a focus on artificial intelligence, identifying opportunities to simplify work, increasing adoption, and applying automation to reduce manual effort and improve execution.

Working across Sales, Marketing, Revenue Operations, IT, Security, Finance, and other partners, you'll translate business needs into practical tool and workflow solutions. This role blends business analysis, systems fluency, structured problem-solving, change management, and a strong orientation toward measurable business value.

More specifically, you will:

•       Define the GTM technology strategy and roadmap based on business priorities, productivity opportunities, and evolving organizational needs; assess the current portfolio for capability gaps, duplication, and underutilized functionality

•       Translate GTM productivity challenges into clear business and functional requirements; evaluate available tools, modules, AI capabilities, and automation options; develop business cases; and recommend solutions that deliver the greatest operational value and return on investment

•       Partner with Sales Operations, IT, system administrators, Security, and vendors to translate approved technology decisions into implementation requirements and validate that delivered solutions meet intended business outcomes

•       Identify repeatable GTM activities that can be improved through generative AI, workflow automation, intelligent assistants, and other emerging capabilities; prototype solutions, document requirements, coordinate testing, and support responsible rollout

•       Analyze seller and team workflows to identify unnecessary steps, duplicate work, disconnected tools, adoption barriers, and opportunities to simplify or automate processes

•       Gather and document business requirements, user stories, process flows, dependencies, and expected outcomes; coordinate with technical teams and vendors through testing, deployment, and adoption

•       Develop practical user guidance, training materials, office hours, launch communications, and adoption plans; gather feedback and reinforce standard ways of working

•       Partner with IT, Security, Legal, Privacy, and Data teams to ensure tools and AI use cases follow approved standards for access, data handling, compliance, model use, and responsible deployment

•       Define and track adoption, utilization, time savings, user satisfaction, process performance, and business impact; provide regular reporting and recommendations to GTM leadership

•       Build strong working relationships across the GTM organization, balancing user needs, strategic priorities, system constraints, budget considerations, and enterprise standards

What We Need From You

•       Three or more years of experience in Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, business systems, business analysis, or a related GTM function

•       Hands-on experience supporting, administering, implementing, or optimizing Software as a Service (SaaS) business tools

•       Demonstrated ability to document end-to-end business processes, identify gaps and inefficiencies, and translate business needs into clear requirements and technology-enabled solutions

•       Working knowledge of Salesforce and common GTM technology categories such as sales engagement, enablement, conversation intelligence, forecasting, data enrichment, customer success, analytics, or productivity platforms

•       Demonstrated experience improving processes, supporting technology adoption, and coordinating work across business and technical stakeholders

•       Strong analytical skills, attention to detail, documentation discipline, and the ability to manage multiple priorities

•       Clear written and verbal communication skills, including the ability to explain technical concepts in business terms

•       Experience with global, matrixed, or multi-product go-to-market organizations (preferred)

•       Understanding of data integrations, application programming interfaces (APIs), identity/access concepts, data quality, and systems governance (preferred)

•       Experience supporting vendor evaluations or technology business cases (preferred)

•       Familiarity with agile delivery practices, project management, or change management methods (preferred)

•       Experience using generative AI, copilots, workflow automation, or low-code/no-code platforms in a business environment (preferred)

•       Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

•       Flexible Time-Off

•       Comprehensive Health, Dental and Vision benefits

•       401(k) with employee sponsored match

•       Bi-Weekly Meeting Free Days

•       Mentoring Programs

•       Globally recognized Training and Development programs

•       Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.