GTAC Team Leader (Nightshift)

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

The key focus of the Team Lead is to manage day to day operations of the team. The team lead will work collaboratively with the onshore leads and provide direction to his/ her direct report.  

Reporting to the Head of Delivery, NA, you will assist in driving high-quality candidate care and strive to be an ambassador for the  Allegis Global Solutions brand at every interaction.  

Responsibilities

• Effective coaching and development of direct reports supporting the Allegis OPCO teams. 
• Understanding OPCO-specific team processes and carrying out activities accordingly to ensure that SLAs are met.  
• Communicating process changes appropriately so the team can adapt change to their day-to-day operations. 
• Develop and retain talent to build high-performing teams- Sets high standards of performance and behavior for team members; Hold team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires. 
• Drive for results with sound judgment - Accountable for delivery of all business performance metrics. 
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions. 
• Monitors progress of team members identifies coaching plans, and coaches them for improvement. 
• Provides feedback and develops plans to drive individual and team performance. 
• Identifying and escalating risk or compliance issues 
• Ability to handle stakeholders with alignment to different business/OPCO needs
• Ability to identify problems and enable the team to find the solution

• At least 2 years of working experience in a supervisory level  
• Must have relevant background with recruitment operations and recruitment administration - highly preferred 
• Leadership skills, specifically coaching, development and influencing. 
• Ability to interpret data from a variety of internal and external sources and predict trends. 
• Tertiary qualification in business or a related discipline is highly desirable. Bachelor’s degree preferred. 
• Experience working with global/offshore sourcing models preferred. 
• Must be amenable with nightshift schedule and hybrid work setup (office is based in Ortigas Pasig area)

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.