(GST) French Speaker Customer Support Specialist II

Role Details

Type of Support:  Omnichannel
Contract Duration: Temporary
Training Schedule: Monday through Friday, 9:00 am - 6:00 pm 
Position type and schedule: To be determined
Work type and Location: Hybrid in San Pedro Sula or Tegucigalpa
Expected start date: June, 2025

About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo. 
The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. 

The reason you join won’t be the reason you stay.
What You'll Do:

• Providing excellent, friendly, and positive customer service via email, chat, and/or phone
• Helping customers solve problems with solid troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better 
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively 
• Ensuring personal and team KPIs are met
• Identifying and proactively owning areas for improvement in customer care processes
• Partnering with the E-commerce team to forecast inbound volume and optimize scheduling accordingly
• Supporting the Retail teams to troubleshoot any problems they might have
• Owning customer care policies to optimize our customer’s experience
• Establishing new processes to monitor and improve the quality of interactions
• Collaborating with the Warehouse, Logistics, and other relevant departments to drive resolutions for customers and improve established processes
   

What We Expect From You:

• Advanced (C2) English Level; spoken and written
• Proficiency in French spoken and written
• 1+ years of customer service experience: preferably supporting customers via phone, email, and chat
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Value PartnerHero Values: Be Humble, Take Ownership, Embrace Growth, Manifest Trust, and Care for Others
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Ability to properly understand and convey tone via written communications
• Creative problem-solving skills 
• Loads of empathy - you genuinely care!
• Proactive attitude and ability to work with limited supervision
• Would be a plus if you love clothes
   

What You’ll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].