About the Company -
(https://www.mastersindia.co/)
Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture.
Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.
Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.
Job Description
Looking for a self-motivated and highly driven GST Customer Success Executive.
About the Customer Success Team:
The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.
Key Responsibilities:
- Understand clients objectives and align Masters India's products to meet their needs.
- Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
- Identify both stated and unstated customer issues, providing proactive solutions.
- Build strong relationships with clients to foster trust and long-term loyalty.
- Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
- Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
- Track account health, continuously identifying opportunities to enhance product usage.
- Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
- Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
- Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.
- Utilize MixPanel to track usage patterns and create actionable insights.
- Equip customers with knowledge of MIs self-service tools like JIRA and resources.
If you are dedicated to creating exceptional customer experiences and driving business value, we'd love to have you join our team!
Qualifications
- Any Commerce Graduate/CAs/CA Freshers/Semi-Qualified CAs with minimum 1-2 yrs of experience.
- Strong understanding of the GST domain.
- Passionate about customer success, with a proven ability to deliver long-term value.
- Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
- Self-motivated with a track record of driving customer success at various organizational levels.
- Strong problem-solving skills and ability to manage pressure and deadlines effectively.
What you get:
A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.
Additional information
WHY US ?
- You’ll be surrounded by passionate team members.
- Opportunity to experience startup culture.
- You’ll experience true collaboration.
- Your work has a visible impact.
- Opportunities for innovation.
Location: Procapitus Business Park, D Block, Noida Sec - 63
Employment Type: Permanent
Industry: IT
What We Do
Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises. Most enterprises today use an ERP designed to turbocharge their business, yet, compliance work is still done manually on spreadsheets and through government portal, which fails to meet the most demanding requirements of a modern enterprise. We, therefore, offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We have already successfully processed 6 million plus sales invoices, 2 million plus e-way bills and have helped file billions in taxes
