GSS Legal Billing Support Payment Operations Analyst

Job Description
Join a dynamic team that ensures the smooth processing of legal invoices and supports professionals across the globe. Make a meaningful impact by helping law firms and internal teams resolve billing issues efficiently. This role offers the chance to collaborate with diverse stakeholders and improve financial operations. You will be at the heart of legal payment operations, contributing to process enhancements and supporting a global community. If you are detail-oriented and thrive in fast-paced environments, this opportunity is for you.
As a Legal Billing Support Specialist in the Legal Billing Support Payment Operations team, you play a key role in managing legal invoice submissions and supporting both internal and external users. You help ensure accurate and timely payments, resolve queries, and contribute to process improvements. You will collaborate with legal professionals and law firm administrators worldwide. Together, we create a seamless experience for our legal and vendor partners.
Job Responsibilities

• Monitor shared mailboxes and inquiry tools, responding to questions from internal departments and external law firms
• Collaborate with internal teams such as Corporate Accounts Payable, Tax, and Client Billing to resolve issues
• Coordinate value-added tax matters with regional tax teams and address invoice processing challenges
• Process manual and electronic invoices from law firms into the payment system
• Advise external law firms on resolving billing issues
• Partner with Legal Vendor Maintenance for supplier setup, activation, and deactivation
• Recommend system and process changes to improve invoice processing
• Prepare metrics reports and create presentations
• Ensure compliance with invoice review and approval standards
• Maintain high accuracy and efficiency in all tasks
• Support a diverse range of stakeholders within the business community and external legal vendors

Required Qualifications, Capabilities, and Skills

• Experience in legal accounting, billing operations, corporate accounts payable, or accounts receivable
• Degree or equivalent significant work experience
• Strong organizational skills with attention to detail and accuracy
• Ability to work independently and manage multiple responsibilities
• Understanding of accounting concepts such as general ledger accounts and cost centers
• Knowledge of value-added tax rules within supported regions
• Sound judgment and quick decision-making skills
• Proficiency in navigating multiple computer systems
• Experience with electronic billing systems or similar industry platforms
• Clear written and verbal communication skills
• Ability to work effectively in high-pressure environments

Preferred Qualifications, Capabilities, and Skills

• Experience with invoice processing, review, approval, and quality assurance
• Familiarity with payment systems such as Passport or similar platforms
• Proficiency in using enterprise resource planning systems such as SAP
• Ability to recommend process improvements and system enhancements
• Experience supporting a global business community and external legal vendors
• Skill in addressing inquiries through shared mailboxes
• Ability to work in complex environments with diverse stakeholders

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.