GSOC Supervisor

About Us

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry through cutting-edge AI technology. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.  

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We use technology to protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

• Funding & Growth Momentum HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2: Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch.
• Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
• Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
• Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding sales organization with a real path to advance your career, this is the place. 
• Relationships That Matter Our Customers aren’t just clients - they’re long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.

About the Role:

A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management. 

The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with clients, security personnel, and emergency responders to protect people, assets, and operations.

As a GSOC Supervisor you will be expected to:

• Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Grave (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.
• Lead by example - display the HiveWatch core principles of customer service and professionalism.
• Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.
• Oversee security monitoring operations, which may include use of including video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.
• Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.
• Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.
• Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.
• Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.
• Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements.
• Identify operational gaps and recommend process improvements, leveraging technology and data analytics to enhance GSOC efficiency.
• Ensure compliance with HiveWatch policies, including confidentiality and data protection guidelines.

QUALIFICATIONS:

• 4+ years of experience  in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role.
• Strong understanding of security technology platforms, including video surveillance, access control, incident management, and communication tools.
• Ability to make critical decisions under pressure and manage high-stress situations effectively.
• Excellent communication and interpersonal skills, with the ability to provide clear guidance and direction to a team.
• Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
• Experience working with emergency responders, corporate security teams, and crisis management frameworks.
• Must pass a background check and drug screening upon the extension of a conditional employment offer.
• Ability to handle confidential information with discretion.

Physical and Environmental Conditions:

• The position requires sitting or standing in place for extended periods
• Due to the nature of this work, personal belongings including electronics are not permitted in the GSOCSecure storage will be provided onsite

ADDITIONAL INFO:

• Salary Range $70,500 to $75,000
• Eligible to participate in HiveWatch Equity Incentive Plan
• 100% onsite role

*Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

Benefits & Culture:

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

• Comprehensive health coverage:  medical, dental, vision, and life insurance
• Cutting-edge work in an emerging field with huge growth potential
• Competitive compensation packages designed to reward top talent
• A modern, newly renovated HQ right on Main Street in El Segundo, CA
• 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
• Flexible paid time off so you can recharge when you need it
• Additional benefits include ClassPass credits and a discount on pet insurance
• A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

Our EEO Statement:

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.