At Chewy, we want all Chewtopians to feel safe, secure, and supported as they work, learn, and grow as part of our pack. Chewy is seeking a GSOC Security Analyst to join our Global Security Operations Center (GSOC) team. As a critical member of the 24/7 GSOC, the Security Analyst is responsible for monitoring, analyzing, and responding to security incidents and threats in real time to ensure the safety and security of Chewy's people, assets, and operations. This role provides situational awareness, incident management, and critical communication to support operational resilience and business continuity.
What you'll do:
- Support an enterprise-wide GSOC that is staffed 24/7, with below responsibility as part of daily and weekly standard work.
- Monitor all GSOC systems including Open-Source Intelligence (OSINT) tools, threat monitoring, local utility outage reporting, and public safety reporting. If an incident meets our threat matrix, provide immediate proactive alerting, and enact security protocols as necessary.
- Monitor and engaging with physical security systems including intrusion alarms, CCTV cameras, access control, and security platforms. This includes supporting review of data and footage, proactive audits of security hardware, and locking down doors during potential threats.
- Weather monitoring through multiple sources and tools including daily reporting, 7- and 10-day forecast, providing CCTV snapshots of site conditions, using OSINT tools for roadway conditions and closures, and severe weather monitoring and reporting. During severe weather events support daily, sometimes multiple times daily, weather calls informing Operations and support stakeholders.
- Indoor environmental sensors, Food Safety, and Cold Chain monitoring, interacting with stakeholders when out of thresholds.
- Proactively monitor exterior environmental conditions such as AQI, proactively alerting sites of issues and enacting EHS plans.
- Future state, as we evolve our systems, monitor Building Management Systems (BMS) and alert site teams when sensors are outside thresholds.
- Respond promptly to incoming GSOC calls, alerts, or reports, analyzing the initial intake, determining severity, and initiating appropriate response protocols.
- Lead activation of Incident Management Team (IMT) including utilizing system to alert stakeholders, lead IMT discussion, capture follow-up actions, and support leadership through incident coordination and communication.
- Assess, analyze, and categorize security or safety risks during active incidents, ensuring timely escalation and resolution aligned with GSOC procedures.
- Support emergency management and business continuity plans, assisting with notifications, communication updates, and situational tracking.
- Maintain detailed, accurate, and timely documentation of all incidents, responses, and communications using GSOC reporting tools and databases.
- Draft post-incident summaries, assist with after-action reviews, and contribute to root cause analysis and process improvements.
- Act as the central communication hub during security events, ensuring consistent and professional messaging between responders, site leadership, and corporate stakeholders.
- Communicate clearly and confidently with leaders, team members, and external agencies under high-pressure conditions.
- Lead emergency management training, tabletop exercises, and live drills to maintain operational readiness and enhance GSOC proficiency. Capturing lessons learned and consistently improving training content from stakeholder inputs.
- Support implementation and testing of new GSOC tools, technologies, or standard operating procedures (SOPs).
- Assist in mass notification testing, data accuracy reviews, and updates to emergency contact and response lists.
- Demonstrate professionalism, discretion, and sound judgment when handling sensitive or confidential information.
- Contribute to a culture of continuous improvement, collaboration, and customer service within the GSOC team.
- Provide shift handover briefings, ensuring continuity of information between outgoing and incoming personnel.
- Perform additional duties as assigned by GSOC leadership to support security operations and enterprise resilience.
What you'll need:
- Bachelor's degree in Intelligence Analysis, Applied Intelligence, Criminal Justice, Emergency Management, or a related field (or equivalent experience).
- 6+ years of previous experience in intelligence analysis, incident management or emergency management, with a demonstrated ability to handle real-time situations effectively.
- Experience in security operations, monitoring systems, or operational workflows.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced, high-pressure environment and handle multiple tasks.
- Familiarity with GSOC tools (e.g., video surveillance, access control systems).
- Previous experience working in a 24/7, high-pressure, operational environment such as a 911 dispatch, corporate command center, or military command center.
Bonus:
- Industry certifications such as CPP, PSP, or Emergency Management certifications (e.g., FEMA NIMS, ICS).
- Graduate Certificates or Master's degree in Applied Intelligence, Intelligence Analysis, Global Security, or Emergency Management.
- Experience with SIEM tools, OSINT platforms, and other GSOC-related technologies.
- Working knowledge of Incident Command System (ICS) principles.
- Demonstrated ability to collaborate cross-functionally with internal and external stakeholders.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
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With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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