GSOC Operator

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job summary
* The Global Security Operations Center (GSOC) Operator monitors, responds to, and maintains the security systems used to protect company property and coworkers. This includes access control and intrusion detection, video surveillance, and fire detection systems. GSOC Specialists also monitor open-source intelligence feeds for security incidents and disasters with the potential to create business disruptions globally, using internal tools to communicate those risks to company stakeholders.
* Work Hours:
* GSOC is currently operating on a 7 day per week, 24-hour per day operation. As a result, our schedules include shifts. This role would work
* Monday - Tuesday from 2pm to 10 PM CST
* and
* Friday - Saturday from 10pm to 10am CST
* What you will do
* Collaborate with security staff via various communication mediums to include a two-way radio system, cellphones, SMS text, and email.
* Monitor and maintain CDW electronic security systems, including fire protection, intrusion detection, video surveillance and access control.
* Update access control programming for personnel IDs, ensuring the appropriate access levels based on varying responsibilities; and verify the identities of CDW personnel seeking access to CDW premises, when required.
* Answer telephone calls and seek out answers to varying questions posed by company personnel.
* Facilitate CDW site emergency communication using a mass notification tool.
* Assist Global Security, Safety and Business Continuity members with various support requests to include surveillance data assessments, access history reviews, and social media analysis.
* Monitor global security events and travel safety program, using open-source media to assess possible risk to coworkers, assets, and operational continuity; and communicate these risks to company leaders to aid in effective emergency decision-making.
* What we expect of you
* High school education or equivalent (GED)
* Proven ability to handle sensitive and confidential information appropriately.
* Demonstrated ability to detect urgency levels and make effective decisions under pressure.
* Demonstrated ability to multi-task under pressure.
* Demonstrated ability to work with technical tools and computer software.
* Strong attention to detail
* Good written and oral communication skills with the ability to collaborate with peers and management, as well as interact effectively with stakeholders at all levels of the organization.
* Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
* Flexibility of schedule to accommodate varying shifts, weekends, and holidays
* Demonstrated experience in critically evaluating situations, applying strong problem-solving techniques, and making sound decisions. Pay range: $19.71-$27.41/hour depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.