GSOC Operator-3

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. The Global Security Operations Center (GSOC) Associate monitors, responds to, and maintains the security systems used to protect company property and coworkers. This includes access control and intrusion detection, video surveillance, and fire detection systems. GSOC Associates also monitor open-source intelligence feeds for security incidents and disasters with the potential to create business disruptions globally, using internal tools to communicate those risks to company stakeholders. Key Areas of Responsibility
* Collaborate with security staff via various communication mediums to include a two-way radio system, cellphones, SMS text, and email.
* Monitor and maintain CDW electronic security systems, including fire protection, intrusion detection, video surveillance and access control.
* Update access control programming for personnel IDs, ensuring the appropriate access levels based on varying responsibilities; and verify the identities of CDW personnel seeking access to CDW premises, when required.
* Answer telephone calls and seek out answers to varying questions posed by company personnel.
* Facilitate CDW site emergency communication using a mass notification tool. The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change. Minimum Qualifications
* High school education or equivalent (GED)
* Proven ability to handle sensitive and confidential information appropriately.
* Demonstrated ability to detect urgency levels and make effective decisions under pressure.
* Demonstrated ability to multi-task under pressure.
* Demonstrated ability to work with technical tools and computer software.
* Strong attention to detail
* Good written and oral communication skills with the ability to collaborate with peers and management, as well as interact effectively with stakeholders at all levels of the organization.
* Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
* Flexibility of schedule to accommodate varying shifts, weekends, and holidays
* Demonstrated experience in critically evaluating situations, applying strong problem-solving techniques, and making sound decisions.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)