We are seeking a dedicated GSOC Analyst Level 1 to join our team
at Intras Cloud Service (ICS). The successful candidate will provide
first-level technical support, troubleshooting, and analysis to ensure seamless
IT operations for our customers. This role requires a proactive approach,
excellent communication skills, and the ability to function effectively in a
fast-paced environment.
- Assist users with a variety of issues, including software
application errors, installation/configuration, desktop/laptop hardware,
network communications, Internet connectivity, Point of Sale (POS)
hardware/software, and printers/scanners.
- Document all work performed using a ticket tracking system, ensuring
proper routing and escalation of tickets to appropriate teams.
- Collaborate with team members to devise effective technical
solutions and provide analytical and technical assistance for continuous
improvement of IT solutions.
- Monitor and administer customer infrastructure using provided tools,
ensuring systems remain available during production hours.
- Perform scheduled server/network patching and optimize hardware
resources for efficient operations.
- Work with ICS leadership and team members to ensure the quality and
efficiency of IT services.
- Take on additional responsibilities as assigned.
Requirements
- Associate’s degree or higher in Computer Science, Internet
Technology, or related fields, OR 4-5 years of relevant IT support
experience.
- Proficient in technologies such as Windows 10/11, macOS, Microsoft
Office Suite, and Office 365.
- Strong English speaking and writing skills.
- Ability to multitask and maintain effective communication.
- Excellent organizational skills and attention to detail.
- Strong problem analysis and solving capabilities.
- Self-starter with dependability and accuracy in task completion.
- Ability to thrive in a fast-paced environment.
Benefits
Skills Required
- Associate's degree or higher in Computer Science, Internet Technology, or a related field
- Alternatively, 4-5 years of relevant IT support experience
- Proficiency with Windows 10/11
- Proficiency with macOS
- Proficiency with Microsoft Office Suite and Office 365
- Strong English speaking and writing skills
- Ability to multitask and communicate effectively
- Excellent organizational skills and attention to detail
- Strong problem analysis and problem-solving capabilities
- Dependability, accuracy, and ability to complete tasks independently
- Ability to thrive in a fast-paced environment
What We Do
Intras Cloud Services (ICS) is an AI-first managed and enterprise IT services company headquartered in Dallas. It delivers always-on AI-augmented IT operations, enterprise cybersecurity, Microsoft Cloud transformation, and executive AI strategy. Its services include fully managed IT, AI and workflow automation, governance, and sector-specific support for mid-market organizations across healthcare, financial services, government, hospitality, legal, and professional services across North America.
