GRP Administrator

Posted 6 Days Ago
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Woodbridge, NJ
In-Office
88K-112K
Senior level
Insurance
The Role
The GRP Administrator manages the Door to Door and Guaranteed Repair Program, ensuring quality control, analyzing reports, and handling customer complaints. This role requires travel within New Jersey.
Summary Generated by Built In
Job Summary & Responsibilities

The GRP Administrator is responsible for administration and quality control of the Door to Door and Guaranteed Repair Program. Duties include evaluating demographic data such as Risk in Force and claim volume to determine the business need for third party service providers (body shops). They will be responsible for monitoring both the Door to Door- GRP Programs service and severity results through closed estimate and on-site statistical reviews.  The Administrator is responsible for completing re-inspections, developing/reviewing management reports and communicating results to participating shops.  This is a field position that requires travel throughout the state with a focus on central NJ.


 RESPONSIBILITIES

  • Administer the Door-to-Door and Guaranteed Repair Program in accordance with procedures in GRP Manual.
  • Address shop performance KPI’s including estimate accuracy, cycle time, and customer satisfaction.
  • Analyze a variety of management reports to determine program compliance or opportunity areas and generate action plans, as necessary.
  • Discuss reinspection/management report observations. 
  • Promptly report meaningful information clearly and concisely.
  • Estimate vehicle damages.
  • Reinspect vehicle repair estimates.
  • Maximize use of the Door to Door and GRP shops within assigned territory.
  • Ensure FRU and FCO associates are trained in utilization of the program.
  • Handle and resolve customer complaints about service or work quality.
  • Participate in catastrophe claim handling when requested.  This may include traveling to other geographical areas, extended hours and up to a three week stay.
  • Other duties as assigned.

 

QUALIFICATIONS

  • A bachelor’s degree from a four-year college or university.
  • 5-10 years of related experience and/or training.
  • Proficient working knowledge of Microsoft Office Suite products.
  • Strong auto product knowledge.
  • Strong auto estimating skills and auto repair knowledge.
  • Excellent organizational, communication and negotiation skills are required.
  • A valid driver’s license is required. 

 

SALARY RANGE

The pay range for this position is $88,00 to $112,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.​

 

PERKS & BENEFITS

  • 4 weeks accrued paid time off + 9 paid national holidays per year.
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision.
  • Annual 401(k) Employer Contribution.
  • Free onsite gym at our Woodbridge Location.
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance).
  • Robust health and wellness program and fitness reimbursements.
  • Various Paid Family leave options including Paid Parental Leave.
  • Tuition Reimbursement.

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

 

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Top Skills

Microsoft Office Suite
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The Company
Boston, , MA
2,019 Employees
Year Founded: 1983

What We Do

If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities. Well, you’ve come to the right place.

Insurance Customer
In its 40 years, Plymouth Rock Assurance has grown to be one of the leading auto and home insurers in the Northeast. With unique features like Crashbusters® mobile claims vans, Door to Door Valet Claim Service®, the Get Home Safe® taxi and rideshare benefit, Road Rewards® and our Home Insurance Quick Quote, we’re committed to delivering our customers “More Than Just Insurance.” To get a free quote, visit plymouthrock.com or talk to a Plymouth Rock agent.

Job Seeker
We take pride in both the strength and commitment of our Plymouth Rock Assurance team. We actively seek individuals who exhibit friendliness, integrity, loyalty, hard work and the pursuit of excellence. If you’re currently looking for a new employment opportunity, we hope you’ll consider Plymouth Rock. For a full list of job openings, please visit www.plymouthrock.com/about/careers.

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